Worse deal ever...Bad service delivery!!!!

I bought a car last year around September 2014, firstly the turbo was messed up which they eventually fixed, secondly they promised to have the JACK, WHEEL SPANNER, SPARE KEYS and SERVICE BOOKS delivered to me in 2 weeks, i also took out a warranty plan which was included in the deal and ALL of the above im still waiting for...I AM SO tired of running after MATTHEW because he ignores my calls and messages. This is my worst customer experience ever.