ZJ
Zunaid J
Active since Apr 2015
3
Reviews
0
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Reviews
3 reviews81 months ago
HORRIBLE SERVICE FROM BMW CLEARWATER!!!!
I have purchased a 2013 VW Golf 7 GTI(DW29GFGP) from BMW Clearwater on the 31/05/2019, Sales person (Elias Dube). I was advised that the vehicle has spare key before the sale. The day after I took the vehicle a keyless warning appeared on the vehicle display, I immediately took a picture of this and WhatsApp it to Elias Dube and he responded by telling me that BMW Clearwater will have this issue resolved and that he would contact me to bring the vehicle to the BMW Dealership. A month passed and I still haven’t received any feedback, I then messaged Elias Dube to follow up on the License Disk, Spare key and the Keyless issue which was supposed to be sorted and he once again said that he will call me to have the vehicle booked in and that BMW Clearwater will have a New key made for me at VW Constantia Kloof seeing that they cannot recover the spare key from their client. Another 3 weeks passed and still no response, I tried calling Elias several occasions but no luck, then I messaged him and when he replied with an attitude and being so rude. I am very unhappy and disappointed with the service I received from BMW Clearwater right after the Sale was concluded. This is NOT how customers should be treated.
0 replies
81 months ago
HORRIBLE SERVICE FROM BMW CLEARWATER!!!
I have purchased a 2013 VW Golf 7 GTI(DW29GFGP) from BMW Clearwater on the 31/05/2019, Sales person (Elias Dube). I was advised that the vehicle has spare key before the sale. The day after I took the vehicle a keyless warning appeared on the vehicle display, I immediately took a picture of this and WhatsApp it to Elias Dube and he responded by telling me that BMW Clearwater will have this issue resolved and that he would contact me to bring the vehicle to the BMW Dealership. A month passed and I still haven’t received any feedback, I then messaged Elias Dube to follow up on the License Disk, Spare key and the Keyless issue which was supposed to be sorted and he once again said that he will call me to have the vehicle booked in and that BMW Clearwater will have a New key made for me at VW Constantia Kloof seeing that they cannot recover the spare key from their client. Another 3 weeks passed and still no response, I tried calling Elias several occasions but no luck, then I messaged him and when he replied with an attitude and being so rude. I am very unhappy and disappointed with the service I received from BMW Clearwater right after the Sale was concluded. This is NOT how customers should be treated.
0 replies
134 months ago
Worse deal ever...Bad service delivery!!!!
I bought a car last year around September 2014, firstly the turbo was messed up which they eventually fixed, secondly they promised to have the JACK, WHEEL SPANNER, SPARE KEYS and SERVICE BOOKS delivered to me in 2 weeks, i also took out a warranty plan which was included in the deal and ALL of the above im still waiting for...I AM SO tired of running after MATTHEW because he ignores my calls and messages. This is my worst customer experience ever.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)