Leisure Portfolio Association
Claimed Business
Leisure Portfolio Association
Claimed Business
114 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Leisure Portfolio Association delivers strong in-person presentation experiences at resort venues, with named consultants consistently praised for friendliness and product knowledge. However, a persistent pattern of complaints around cancellation difficulty, misleading sales practices, and poor post-sale communication creates a sharp divide between the initial sales experience and the ongoing membership journey. Customer Service & Travel Expertise scores highest (4.5), while Communication & Complaint Resolution (2.5) and Booking, Changes & Cancellations (2.6) lag significantly.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Letta, Shauwn, Rebone, and Gadija are repeatedly praised for patience, friendliness, and thorough product explanations during resort presentations. Customers feel welcomed and well informed.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Travel Agencies
NPS Score
-17
Recommended: Unlikely
Review Distribution
4.6|114 Reviews
May '25 - Apr '26
5(86.5%)
4(5.4%)
3(0%)
2(0.9%)
1(7.2%)
5(86.5%)
4(5.4%)
3(0%)
2(0.9%)
1(7.2%)
Recent reviews (114)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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thulaganyo D
1 reviews | Active since Jan 2020
14 Feb 2026, 08:47
LPA
The presentation was helpful and the consultant was very friendly.
Helpful (0)
|Replies (0)tD
thulaganyo D
1 reviews | Active since Jan 2020
14 Feb 2026, 08:47
LPA
The presentation was helpful and the consultant was very friendly.
0
Replies (0)jM
johannes M
1 reviews | Active since Jan 2020
11 Feb 2026, 12:01
An amazing and intriguing experience
Would like to join in the future.. really liked the presentation
Helpful (0)
|Replies (0)jM
johannes M
1 reviews | Active since Jan 2020
11 Feb 2026, 12:01
An amazing and intriguing experience
Would like to join in the future.. really liked the presentation
0
Replies (0)QM
DS
Dawn S
1 reviews | Active since Jan 2020
10 Feb 2026, 10:23
LPA BEWARE! Don’t buy from them
BEWARE LPA. NEVER BUY A HOLIDAY from them. Once you have it, no matter your circumstances down the line, they expect You to sell it, never mind the fact that you may not (and most people don’t) know all their terms and conditions and exactly how their whole system works. I was retrenched and I’m a pensioner so can no longer afford to pay for it. You have to also give them 3 YEARS NOTICE. What an absolute ripoff of a Company. HIGHLY UNRECOMMENDED. They expect you to play salesperson on their behalf leaving all the risk with you, who are probably, like me, not a salesperson and certainly not a timeshare/ holiday club person. I’m disgusted!!!
Helpful (0)
|Replies (0)DS
Dawn S
1 reviews | Active since Jan 2020
10 Feb 2026, 10:23
LPA BEWARE! Don’t buy from them
BEWARE LPA. NEVER BUY A HOLIDAY from them. Once you have it, no matter your circumstances down the line, they expect You to sell it, never mind the fact that you may not (and most people don’t) know all their terms and conditions and exactly how their whole system works. I was retrenched and I’m a pensioner so can no longer afford to pay for it. You have to also give them 3 YEARS NOTICE. What an absolute ripoff of a Company. HIGHLY UNRECOMMENDED. They expect you to play salesperson on their behalf leaving all the risk with you, who are probably, like me, not a salesperson and certainly not a timeshare/ holiday club person. I’m disgusted!!!
0
Replies (0)nM
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