Inhumane treatment of patients

I would like to report the bad service at Lenasia Extension 5 Clinic.

We were told that it is a 24 hours service hospital now and that x-rays are available and what not but I went there, having had an accident and needed medical attention... All the reception and security staff are lost in their phones and pay zero heed to you! The receptionist looked annoyed that I interfered with her Facebook scrolling, then half-heartedly opened a file and directed me to "Room 13" where, as usual, there was no one attending! No one! "Room 13" is not clearly marked either and always causes confusion because there are arrows pointing in another direction

There were no other patients at the clinic but for over half an hour, I just sat there waiting. When I inquired with the doctor and nurse in the other room, I was told that there is a nurse. I told them that there was no nurse stationed in room 13, they still insisted and told me to go back to it. When I went back to enquire with the doctor, after another long wait and nothing, the nurse in the doctor's room rolled her eyes at me after I told her that my leg is hurt and I needed some help and while walking away, I heard her click her tongue and say to the doctor: "SHE MUST WAIT!" while she proceeded to, very loudly, watch TikTok videos!

After waiting for another 15 minutes, the same nurse that sent me away to wait came to me looking all annoyed and said: "Ja come", and she then proceeded to take my blood pressure. So in actual fact, I sat there waiting for over half an hour, just to have my blood pressure taken because the nurse was "'too busy' watching TikTok videos! What is it really that we should be waiting for? Is watching TikTok videos more important to a nurse than someone seeking medical assistance?

She then told me to go to the doctor in Room 11. I went up to the doctor - who showed his annoyance at me too - and explained ,my problem to him, that I had been in an accident and my ankle is swelling, I have a bump on my head, I have a problematic back and everything hurts - he told me that I can walk on my foot and he doesn't see any injury so I can have an injection and pain meds and I can leave! He did not bother to examine me or any injury or pain that I complained of! Why are these people in this profession if they don't have a real, actual concern for patients? Why must they treat people so badly all the time that we are put off from seeking medical attention, because we know what we're going to deal with? They come to the clinic to read books, watch videos and scroll through social media, and this is what they get a government salary for?! Are these their perks and when a patient shows up to DISTURB their social media time, they must show us their annoyance and treat us badly?!

Last week, I took my niece in, to the same clinic as she was in labour. She was treated so badly and the nurses were so rude to her that she ended up in tears! We then decided to walk out of the clinic - while she was still in labour - to seek help elsewhere. The hospital staff then called her cell phone continuously and when she refused to answer, they left a message stating that they were going to send the police for her! In my opinion, the police should go after them for stealing and NOT earning their salaries.

Please, I beg of you, please look into this matter.

I attended the clinic at 4:30PM on Friday 21 October 2022. I would like for you to investigate who the doctor on duty in Room 11 was and the nurse and doctor in Room 12.

I have been to see a private doctor - Dr MF Khan, in Lenasia today. His advice to me was that, at the time of my injury, my ankle should have been x-rayed in order to rule out a fracture at least, and that the doctor's duty was to physically examine and inspect my injuries, whether they were minor or not. It is now 3 days later, I am still in pain from the accident. I have chronic back pain due to having had 4 caesarian births so the impact from the accident caused worse back pain but I was not even given a chance to explain this to the 'so called' doctor whom I've had the unfortunate experience of meeting! He also prescribed anti-anxiety medication for the next 3 days as this too, was a cause of concern for him.

Should you need any further information, I will gladly assist as my aim is for no one to ever need to feel the way the staff at that clinic made me feel, merely for seeking medical assistance.