SB
Sajida S
Active since Sep 2019
7
Reviews
0
Industries
Reviews
7 reviews42 months ago
Inhumane treatment of patients
I would like to report the bad service at Lenasia Extension 5 Clinic. We were told that it is a 24 hours service hospital now and that x-rays are available and what not but I went there, having had an accident and needed medical attention... All the reception and security staff are lost in their phones and pay zero heed to you! The receptionist looked annoyed that I interfered with her Facebook scrolling, then half-heartedly opened a file and directed me to "Room 13" where, as usual, there was no one attending! No one! "Room 13" is not clearly marked either and always causes confusion because there are arrows pointing in another direction There were no other patients at the clinic but for over half an hour, I just sat there waiting. When I inquired with the doctor and nurse in the other room, I was told that there is a nurse. I told them that there was no nurse stationed in room 13, they still insisted and told me to go back to it. When I went back to enquire with the doctor, after another long wait and nothing, the nurse in the doctor's room rolled her eyes at me after I told her that my leg is hurt and I needed some help and while walking away, I heard her click her tongue and say to the doctor: "SHE MUST WAIT!" while she proceeded to, very loudly, watch TikTok videos! After waiting for another 15 minutes, the same nurse that sent me away to wait came to me looking all annoyed and said: "Ja come", and she then proceeded to take my blood pressure. So in actual fact, I sat there waiting for over half an hour, just to have my blood pressure taken because the nurse was "'too busy' watching TikTok videos! What is it really that we should be waiting for? Is watching TikTok videos more important to a nurse than someone seeking medical assistance? She then told me to go to the doctor in Room 11. I went up to the doctor - who showed his annoyance at me too - and explained ,my problem to him, that I had been in an accident and my ankle is swelling, I have a bump on my head, I have a problematic back and everything hurts - he told me that I can walk on my foot and he doesn't see any injury so I can have an injection and pain meds and I can leave! He did not bother to examine me or any injury or pain that I complained of! Why are these people in this profession if they don't have a real, actual concern for patients? Why must they treat people so badly all the time that we are put off from seeking medical attention, because we know what we're going to deal with? They come to the clinic to read books, watch videos and scroll through social media, and this is what they get a government salary for?! Are these their perks and when a patient shows up to DISTURB their social media time, they must show us their annoyance and treat us badly?! Last week, I took my niece in, to the same clinic as she was in labour. She was treated so badly and the nurses were so rude to her that she ended up in tears! We then decided to walk out of the clinic - while she was still in labour - to seek help elsewhere. The hospital staff then called her cell phone continuously and when she refused to answer, they left a message stating that they were going to send the police for her! In my opinion, the police should go after them for stealing and NOT earning their salaries. Please, I beg of you, please look into this matter. I attended the clinic at 4:30PM on Friday 21 October 2022. I would like for you to investigate who the doctor on duty in Room 11 was and the nurse and doctor in Room 12. I have been to see a private doctor - Dr MF Khan, in Lenasia today. His advice to me was that, at the time of my injury, my ankle should have been x-rayed in order to rule out a fracture at least, and that the doctor's duty was to physically examine and inspect my injuries, whether they were minor or not. It is now 3 days later, I am still in pain from the accident. I have chronic back pain due to having had 4 caesarian births so the impact from the accident caused worse back pain but I was not even given a chance to explain this to the 'so called' doctor whom I've had the unfortunate experience of meeting! He also prescribed anti-anxiety medication for the next 3 days as this too, was a cause of concern for him. Should you need any further information, I will gladly assist as my aim is for no one to ever need to feel the way the staff at that clinic made me feel, merely for seeking medical assistance.
0 replies
44 months ago
Bad Customer Service
I have been trying for MONTHS to have someone from Transunion Business Center to return my call. Every time I try to call them to have our business registered for obtaining credit reports through Transunion, I am kept on hold for and endless amount of time. Eventually - IF my call is not cut off and I have to start the process all over again - when I do get connected to an agent, I am told that their procedure is, that I leave my contact details and an agent will contact me. I have tried this about 6 times and no one ever calls back! I did get a call back once, from someone who was given the wrong information, thinking that I wanted to register myself as an individual, which is not what I was requesting and then that person could not help me and again asked for my contact details and that an agent from the business department would call me back. Never happened!
74 replies
50 months ago
Mweb Installation - Bad Service
We applied for an Mweb fiber line. After waiting for the prescribed period for the installation to be done, technicians began with the installation then stopped halfway through, claiming that there was a technical problem. After several attempts to call, we were eventually told to log a request on the website. THIS DOES NOT WORK! You are requested to make a selection from a dropdown menu - THE DROP DOWN MENU DOES NOT WORK and when attempting to proceed with the query, an error pops up to say - make a selection from the dropdown menu! This service is terrible! No one has any answers and the order status states "Order delayed due to a fault on the Fiber cable". For over a week! Other homes in the same area have operational Fiber we find this unacceptable! Surely an ISP should be more helpful! My son requires a steady internet connection as he is an online IT student and we have now been left WITHOUT internet for over a week!
0 replies
76 months ago
Mthokozisi Makalane - Good Service
I previously tried to get assistance from Client Care at King Price Insurance and was quite disappointed that their sales person gave me excellent service but the after service department did not seem very helpful. This morning was the third time I had made contact with them, for a requirement that they claimed was outstanding, but I had emailed 3 times! I was assisted by Mthokozisi Makalane and would like to say THANK YOU FOR YOUR EXCELLENT SERVICE. He stayed on the line with me until he could confirm receipt of my email and confirm that the info was correct. The others should please take heed - this is how you provide QCS (Quality Customer Service) Thank you Mthokozisi Makalane
122 replies
77 months ago
Complaint
My dad has recently migrated his cell phone contract from Telkom to Vodacom, thinking that they are a better network but with the service he has received from the onset, this seems to not be the case! The Vodacom contract was activated at a Vodacom store on December 4th, 2019. Today is the 13th December 2019 and, as per the Vodacom consultant, the status of this application reflects as activated but it is now 9 days later he still cannot receive calls, cannot send and receive SMS'! My dad operates most of his business from his cell phone and since he is still unable to receive calls to his cell phone, this has drastically affected his business. I am filing this complaint on his behalf for the same reason - he has limited use of his cell phone - and would appreciate if someone could attend to this urgently. This is not the kind of service one would expect from South Africa's so-called leading network. I can be contacted on 0605088951 (also a Vodacom number).
117 replies
78 months ago
Complaint
I recently de-linked mt Netstar subscription from mt policy with The Telesure Group as I cancelled my policy and am now with a new insurer. I contacted Netstar to inform them of this and was advised of a debit order amount that was higher than I was prepared to pay. The retentions department then assured me of a lower amount and that I was advised of the higher amount incorrectly. Today I called for an installation certificate to be e-mailed to me and asked again for confirmation of the amount of the debit order. Again I was informed that: the debit order amount shows the lower amount but a debit order has been scheduled for today for the higher amount. I asked to speak to retentions again and a consultant could not explain to me the reason behind the amount of the debit order. He then asked me to stay on the line and the next thing I knew, I was speaking to a Telesure consultant! For some reason, I was transferred to the insurer whom I have already cancelled with! After being on the line with Netstar for 21+ minutes, I hung up out of frustration! I still have no idea what is going on and it seems like nobody at Netstar does either because no explanation could be given to me. This is not good customer service! Please, do contact me with actual correct information VBU Number : 2615656,6478111 Account Number : 10510799 Contract Number : 20951497 Policy Number : 829500989 My contact number: 060 508 8951
105 replies
80 months ago
Complaint
I have been insured with Dial Direct since June 2017. My premium was R726. At the beginning of July 2019, my premium was increased to R881.62, without any reminder/notification. When I called Dial Direct to inquire, I was informed of the annual policy review and that my policy was increased therefore. A consultant then promised me that he would review my policy and try to lower my premium, which he did. 2 Months later, I discovered that he had cancelled the linked payment for my Netstar tracker from my policy and THAT was how he had managed to lower my premium to R716.93! I was NOT informed of this and I would never have agreed to remove the Netstar cover from my policy, but discovered it for myself when Netstar double debited me 2 months later! I then called Dial Direct again and asked that they listen to the call wherein the discussion was had about lowering my premium as this was not a fault on my behalf and I refused to be penalised for it this way. I was thereafter contacted by another consultant whom I felt, was patronising me into agreeing that I need to pay for the mistake and that Dial Direct would pay me "for the inconvenience" caused. He said that the amount for the tracker was R100 more and offered me a payment of R20 for this "inconvenience" - really?! He also informed me that in order for them to reinstate the Netstar cover, my premium would be increased again. He did not inform me of the new amount. I then received an amended policy schedule which now reflects my premium as R909!!! That is NOT a difference of R100. Rather, my premium is now just short of R200 more! To date, nobody has come back to me with the results of having listened to the call as I requested, nor a solution! It is now a week later. Every time we call in, there is a pre-recorded message that informs that all calls are recorded. Surely it does not take this long to retrieve a call??? I do not take this lightly. I refuse to pay for an error on the company's behalf, I do not appreciate calls like the last one I received where I was told that "I would have paid for the Netstar tracker anyway" and above all, I do not appreciate them shooting my premium up by R200! This is a total mess up on the company's behalf!
210 replies
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5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)