Hurt Patient

I went to the clinic on the 26 June seeking assistance I'm a Chronic patient so I was there on the 19th to fetch medication but the brand of the medication presented me with bad side effects like nasaueos,diaherra,infestion and being week I went back to the clinic to get assisted cause the matter was caused by the changed brand medication I assumed,got there very early as 5:30am,when I got there the Sister who was on the office of Chronic told me they don't have any brand do I must deal with whatever side effect what was worse when I was presenting my symptoms of these side effect she bolding said THAT EVERYTIME I COME HERE I CLAIM TO HAVE INFESTION,than she went on to say she wont help me i must go to acute imagine sitting in s chronic line to start another line the nerve this SISTER NURSE I'm even hurt even now,that where do we go to when we need help? I'm so hurt cause she said this in front of the Admin guy,I need this Nurse to be disciplined and what happened to Patient confidelity,I'm really this with a heavy heart.