Terrible service

I hurt my ankle real bad and Service at the hospital was great up until 10:30 in the morning when I was done with x-rays. I sat in a queue for 7 hours so someone can look at my x-rays results. I ended up leaving the hospital without being assisted as I was sitting in a queue that was not moving. Service at Lenasia South Hospital was never this bad. What happened to that place ? And since when do you wait so long for someone to look at your x-rays? I really feel like proper process was not followed here !