Terrible customer service

I am very frustrated by the service Lendcor/ Kanga Finance is offering. I paid up my account and it was a struggle to get the paid up letter. Suddenly I am told that Consumer Friend is now handling my account and I need to get a paid-up letter from them. When I enquired with consumer friend I was told that kanga finance gave me an incorrect settlement amount which is way higher than what i was supposed to pay. Now that the settlement was made to kanga finance they still have not contacted or paid consumer friend on my behalf so they can close the account. This is a very frustrating knowing that someone is not doing his/ her job properly at the expense of the customers.