Leolab
4.5|46 reviews
Responds in 370 hours 35 min
AL
Aleksandra L
1 reviews | Active since Member
15 Jan 2026, 08:25
Avoid!
Customer service is absolutely terrible! They only reply before you buy a peptide. And this is not even the worst thing about them. My peptides arrived yesterday afternoon, after being out for delivery for the entire day. They should be kept 2-8c while in lyophilized form, they were warm when i received them. It’s summer now.
I tried to reach out, no reply.
I reconstituted the peptide, pinned in the evening. Allergic reaction. Itchy hands and feet, with also allergic reaction around injection site.
One day after, i again try to reach out. No reply.
I messaged again explaining what happened to me, no reply.
I am being ignored, while i paid for the peptide, had allergic reaction to it, and trying to talk to them.
So their business is all about money, they don’t care about customers at all. They even send peptides without any instruction on how to reconstitute them or how to use them, so you have to do all the research yourself.
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Replies (56)Leolab's replyOfficial
15 Jan 2026, 09:47Thank you for taking the time to share your concerns. We’re genuinely sorry for the frustration you’ve experienced, and we’d like to address each of your points clearly and transparently. 1) Peptide stability during delivery
All our peptides are shipped in lyophilized (freeze-dried) form, which is extremely stable. Even a full week in transit at ambient temperatures will not damage them or reduce potency. This stability is one of the main reasons lyophilization is used industry-wide.
Additionally, we pack peptides in protective foil packaging specifically to reduce temperature spikes during transport.
For complete reassurance, you are welcome to send the peptide in its original packaging to any independent third-party laboratory in the EU or the US. We guarantee that testing will confirm the peptide has not lost quality or purity, even after the long transit from South Africa to the EU or the US.2) Support & response concerns
Our primary and priority support channel is email. Emails are automatically converted into support tickets with full traceability, and our average response time is under one hour.
Channels such as WhatsApp, Telegram, and web forms do not offer the same ticketing and traceability, and during peak periods messages there can unfortunately be delayed or missed. On review, we have one email from you, which was identical to the message posted publicly and sent almost simultaneously.
To help us respond faster and more effectively, it’s important that support requests include:
Individual reactions can occur and are not necessarily related to peptide degradation. Local injection-site reactions or histamine-type responses can be influenced by:
This is precisely why we always recommend reviewing full instructions and starting conservatively. Which leads to the next point: 4) Instructions
Instructions were already sent to you. If at any point something is unclear, we’re always happy to clarify — provided we have the relevant details to work with.
— The LeoLab Team 🧡
All our peptides are shipped in lyophilized (freeze-dried) form, which is extremely stable. Even a full week in transit at ambient temperatures will not damage them or reduce potency. This stability is one of the main reasons lyophilization is used industry-wide.
Additionally, we pack peptides in protective foil packaging specifically to reduce temperature spikes during transport.
For complete reassurance, you are welcome to send the peptide in its original packaging to any independent third-party laboratory in the EU or the US. We guarantee that testing will confirm the peptide has not lost quality or purity, even after the long transit from South Africa to the EU or the US.2) Support & response concerns
Our primary and priority support channel is email. Emails are automatically converted into support tickets with full traceability, and our average response time is under one hour.
Channels such as WhatsApp, Telegram, and web forms do not offer the same ticketing and traceability, and during peak periods messages there can unfortunately be delayed or missed. On review, we have one email from you, which was identical to the message posted publicly and sent almost simultaneously.
To help us respond faster and more effectively, it’s important that support requests include:
- The specific peptide
- Dosing used
- Mixing ratio
- Timing of the reaction
Individual reactions can occur and are not necessarily related to peptide degradation. Local injection-site reactions or histamine-type responses can be influenced by:
- Individual sensitivity
- Injection technique
- Injection site
- Immune response unique to the individual
This is precisely why we always recommend reviewing full instructions and starting conservatively. Which leads to the next point: 4) Instructions
Instructions were already sent to you. If at any point something is unclear, we’re always happy to clarify — provided we have the relevant details to work with.
— The LeoLab Team 🧡
Best regards,
Leolab's reply15 Jan 2026, 09:47
Official
Thank you for taking the time to share your concerns. We’re genuinely sorry for the frustration you’ve experienced, and we’d like to address each of your points clearly and transparently. 1) Peptide stability during delivery
All our peptides are shipped in lyophilized (freeze-dried) form, which is extremely stable. Even a full week in transit at ambient temperatures will not damage them or reduce potency. This stability is one of the main reasons lyophilization is used industry-wide.
Additionally, we pack peptides in protective foil packaging specifically to reduce temperature spikes during transport.
For complete reassurance, you are welcome to send the peptide in its original packaging to any independent third-party laboratory in the EU or the US. We guarantee that testing will confirm the peptide has not lost quality or purity, even after the long transit from South Africa to the EU or the US.2) Support & response concerns
Our primary and priority support channel is email. Emails are automatically converted into support tickets with full traceability, and our average response time is under one hour.
Channels such as WhatsApp, Telegram, and web forms do not offer the same ticketing and traceability, and during peak periods messages there can unfortunately be delayed or missed. On review, we have one email from you, which was identical to the message posted publicly and sent almost simultaneously.
To help us respond faster and more effectively, it’s important that support requests include:
Individual reactions can occur and are not necessarily related to peptide degradation. Local injection-site reactions or histamine-type responses can be influenced by:
This is precisely why we always recommend reviewing full instructions and starting conservatively. Which leads to the next point: 4) Instructions
Instructions were already sent to you. If at any point something is unclear, we’re always happy to clarify — provided we have the relevant details to work with.
— The LeoLab Team 🧡
All our peptides are shipped in lyophilized (freeze-dried) form, which is extremely stable. Even a full week in transit at ambient temperatures will not damage them or reduce potency. This stability is one of the main reasons lyophilization is used industry-wide.
Additionally, we pack peptides in protective foil packaging specifically to reduce temperature spikes during transport.
For complete reassurance, you are welcome to send the peptide in its original packaging to any independent third-party laboratory in the EU or the US. We guarantee that testing will confirm the peptide has not lost quality or purity, even after the long transit from South Africa to the EU or the US.2) Support & response concerns
Our primary and priority support channel is email. Emails are automatically converted into support tickets with full traceability, and our average response time is under one hour.
Channels such as WhatsApp, Telegram, and web forms do not offer the same ticketing and traceability, and during peak periods messages there can unfortunately be delayed or missed. On review, we have one email from you, which was identical to the message posted publicly and sent almost simultaneously.
To help us respond faster and more effectively, it’s important that support requests include:
- The specific peptide
- Dosing used
- Mixing ratio
- Timing of the reaction
Individual reactions can occur and are not necessarily related to peptide degradation. Local injection-site reactions or histamine-type responses can be influenced by:
- Individual sensitivity
- Injection technique
- Injection site
- Immune response unique to the individual
This is precisely why we always recommend reviewing full instructions and starting conservatively. Which leads to the next point: 4) Instructions
Instructions were already sent to you. If at any point something is unclear, we’re always happy to clarify — provided we have the relevant details to work with.
— The LeoLab Team 🧡
Best regards,