Very poor service and admin

We had a meeting with one of the staff at the company, signed all documentation and sent it back the same day. A week later when asking for an update, I was told that they had lost my documents, no problem resent them. When asking for updates, my messages get read and no replies, I have to then send a follow up message. When I phone, empty promises and they are conveniently never in the office. They promise that when they stop and take their laptops out that they will send an update... guess what? No update. If you want a quick and efficient team, this is definitely not the place to go