Disgraceful treatment

If there was an option for no stars, I would select it. I used them for my first rental home. I was given a list "snag list" and left with it to fill out myself, it wasn't done jointly. Not to mention, nothing on my snag list was ever fixed in the 4 years i was there. Come exit inspection, my snag list was not brought with to distinguish what was new and no agreement on the inspection was made, I emailed the very next day advising I was not happy with the inspection and received no reply. 2 days later knowing new tenants started moving in, I started getting messages with problems in the unit. 2 weeks later, receive how much we will be getting back from our deposit and when there were issues I disagreed on suddenly, now the carpets need to be totally replaced, as per their words - "Please note we have people coming out to quote on the carpets so we are not sure if there will be any refund." keeping in mind that this is now after 2 weeks and after an amount was already given of what we will receive back. Adri's "processes" are not professional and the way she has spoken to me is degrading and belittling, she has even said to me, and I quote "you are making a fool of yourself". I was a tenant for 4 years, I paid on time, I was respectful and overall not a difficult tenant and the minute I advised I will not be renewing the lease they have nitpicked to ensure I get little to none of my deposit back despite my best efforts to sort anything that was not in order before handing over, things were redone by them and billed for from my deposit. Her partner is also the guy, Tony, that fixes the unit if there are any issues, he can never give a proper breakdown of costs he gives one price and says "includes materials and labour" when you request for a breakdown, they refuse to give you one. In the space of 3 years he came to fix our toilet countless times and Adri said she couldn't understand and said my kids probably hang on the flusher, wasn't even the flusher - fingers are always pointed back to you, it just kept running. Beware of this company, whether you are looking to use them to rent your property or whether you are looking at renting from them, once you have signed a lease you are nothing to them and are treated with no respect and will be blamed for any faults. - Note: this is just a finger tip of the issues I've had with this company.