Le Royale Suitcase & Luggage

“Cellini Centurion Mall, Pretoria: Overcharged and **** To on Rimowa Repair”

Never trust Cellini Centurion for purchases or repairs I want to share my experience with Cellini Centurion (Heuwel Road, Centurion) so others can avoid the frustration I went through. I have a Rimowa suitcase, bought overseas for €2,200 (about R43,000). One of the wheels broke during my trip, and I needed a repair in South Africa. Since stores that service Rimowa are very limited, I went to the Gauteng Cellini store. I asked the manager how much a wheel replacement would cost, and he quoted R350–R500. I agreed and asked him to email a formal quote, but it never arrived. I trusted him and planned to pick up the suitcase after my next overseas trip. When I returned, I was shocked to be quoted R1,200, supposedly due to a “mistake with original parts.” I refused to pay this, reminding them of our original agreement. The manager then said it would take two days to get the suitcase from the head office, and we agreed again on R500—but still no written quote was sent. Later, when I called to arrange pickup, the price suddenly changed to R800. I had to insist repeatedly that either I would pay the agreed R500 or take my suitcase without paying. Unfortunately, my partner ended up paying the R800 under pressure. The staff were unprofessional and dishonest throughout this process, and the manager repeatedly **** about prices and procedures. I strongly advise against buying or repairing anything at this store. Their service is unreliable, and they cannot be trusted.