LR
Le Royale Suitcase & Luggage
Unclaimed Business
LR
Le Royale Suitcase & Luggage
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Le Royale Suitcase & Luggage
Le Royale Suitcase & Luggage has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Le Royale Suitcase & Luggage across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencefK
franciscus K
1 reviews | Active since Jan 2020
23 Dec 2025, 09:09
“Cellini Centurion Mall, Pretoria: Overcharged and **** To on Rimowa Repair”
Never trust Cellini Centurion for purchases or repairs I want to share my experience with Cellini Centurion (Heuwel Road, Centurion) so others can avoid the frustration I went through. I have a Rimowa suitcase, bought overseas for €2,200 (about R43,000). One of the wheels broke during my trip, and I needed a repair in South Africa. Since stores that service Rimowa are very limited, I went to the Gauteng Cellini store. I asked the manager how much a wheel replacement would cost, and he quoted R350–R500. I agreed and asked him to email a formal quote, but it never arrived. I trusted him and planned to pick up the suitcase after my next overseas trip. When I returned, I was shocked to be quoted R1,200, supposedly due to a “mistake with original parts.” I refused to pay this, reminding them of our original agreement. The manager then said it would take two days to get the suitcase from the head office, and we agreed again on R500—but still no written quote was sent. Later, when I called to arrange pickup, the price suddenly changed to R800. I had to insist repeatedly that either I would pay the agreed R500 or take my suitcase without paying. Unfortunately, my partner ended up paying the R800 under pressure. The staff were unprofessional and dishonest throughout this process, and the manager repeatedly **** about prices and procedures. I strongly advise against buying or repairing anything at this store. Their service is unreliable, and they cannot be trusted.
Helpful (0)
|Replies (0)fK
franciscus K
1 reviews | Active since Jan 2020
23 Dec 2025, 09:09
“Cellini Centurion Mall, Pretoria: Overcharged and **** To on Rimowa Repair”
Never trust Cellini Centurion for purchases or repairs I want to share my experience with Cellini Centurion (Heuwel Road, Centurion) so others can avoid the frustration I went through. I have a Rimowa suitcase, bought overseas for €2,200 (about R43,000). One of the wheels broke during my trip, and I needed a repair in South Africa. Since stores that service Rimowa are very limited, I went to the Gauteng Cellini store. I asked the manager how much a wheel replacement would cost, and he quoted R350–R500. I agreed and asked him to email a formal quote, but it never arrived. I trusted him and planned to pick up the suitcase after my next overseas trip. When I returned, I was shocked to be quoted R1,200, supposedly due to a “mistake with original parts.” I refused to pay this, reminding them of our original agreement. The manager then said it would take two days to get the suitcase from the head office, and we agreed again on R500—but still no written quote was sent. Later, when I called to arrange pickup, the price suddenly changed to R800. I had to insist repeatedly that either I would pay the agreed R500 or take my suitcase without paying. Unfortunately, my partner ended up paying the R800 under pressure. The staff were unprofessional and dishonest throughout this process, and the manager repeatedly **** about prices and procedures. I strongly advise against buying or repairing anything at this store. Their service is unreliable, and they cannot be trusted.
0
Replies (0)WP
Warrick P
1 reviews | Active since Jan 2020
23 Jul 2018, 10:31
Terrible quality with false warranty
Hi All I recently purchased a luggage set from Le-Royal Suitcase and Luggage. The set was for three hard-case suitcases with included locking mechanism and standard 24 month warranty. I have had one trip to London with the medium size bag which ended in the bag falling apart. The handle tore off whilst carrying, the side of the bag split open (Noted that the bag was not overloaded), the bumpers have fallen off and the locking system does not work. I am very disappointed in the quality of the bag and had to resort to duck-taping the side of the bag to ensure that my luggage would be kept safe. I emailed Le-royale to institute the warranty (return or exchange) and have not heard back from them, despite numerous follow ups. Their phone number and facebook messenger does not work. Terrible quality and service!
Helpful (0)
|Replies (0)WP
Warrick P
1 reviews | Active since Jan 2020
23 Jul 2018, 10:31
Terrible quality with false warranty
Hi All I recently purchased a luggage set from Le-Royal Suitcase and Luggage. The set was for three hard-case suitcases with included locking mechanism and standard 24 month warranty. I have had one trip to London with the medium size bag which ended in the bag falling apart. The handle tore off whilst carrying, the side of the bag split open (Noted that the bag was not overloaded), the bumpers have fallen off and the locking system does not work. I am very disappointed in the quality of the bag and had to resort to duck-taping the side of the bag to ensure that my luggage would be kept safe. I emailed Le-royale to institute the warranty (return or exchange) and have not heard back from them, despite numerous follow ups. Their phone number and facebook messenger does not work. Terrible quality and service!
0
Replies (0)