FK
franciscus K
Active since Apr 2021
14
Reviews
0
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Reviews
14 reviews1 month ago
African Bank Shows Lack of Interest & Delays My Personal Loan
Complaint: I am extremely frustrated with African Bank. From the very start, I was crystal clear about my situation, including that I earn income overseas in euros, and I sent my full emails and documentation to all departments. Yet I was forced to wait two days before being told that the bank cannot assist anyone whose payslips are not in ZAR. It would have been much better if this had been explained immediately, instead of letting me wait unnecessarily. When I asked for guidance, staff simply told me to “go to the branch”, showing a complete lack of interest in resolving my application. My overseas income is fully sufficient. Woolworths issued me a Black Card, and other reputable stores have approved me for credit based on my euro income. This clearly demonstrates that African Bank’s delays are entirely due to internal processes, not my financial profile. My financial profile and documents submitted: • Monthly income: €3,267 gross (≈ ZAR 63,000 net / ZAR 77,000 gross) • Proof of SA permanent residency • Employment letter • Three months’ payslips (as originally issued) • Three months’ bank statements from Capitec • Explanation of multiple deposits on the 23rd due to machine limitations • SAFPS registration documentation Apparently, this is how African Bank operates: letting clients wait for days, giving minimal guidance, and showing a lack of interest in resolving genuine applications.
3977 replies
1 month ago
WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE
⸻ WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE I am extremely disappointed with the way Access Bank South Africa handles customer complaints. My complaint reference number 153996 has been open for some time, yet despite repeated attempts to obtain feedback, I have received no proper response, no update, and no resolution. What makes this even more concerning is that the communication comes from the so-called High Net Worth department (HighNetworth@accessbankplc.com), which supposedly assists clients with higher income and complex financial situations. If this is the “premium” service offered, then customers should seriously question what kind of support they can expect. Another worrying issue is that when customers in South Africa use the contact details provided by the bank, they appear to be routed to a customer service centre in Lagos, where agents claim to be specialists in “special situations.” Unfortunately, the service level is extremely poor and issues are simply not followed through. I was specifically told via the bank’s chat service that someone from that department (Mandy N.) would contact me directly to assist further. That promise was never kept. Instead, I am left with a complaint reference number and complete silence from the bank. This is not how a financial institution should treat its customers. Being ignored after raising a legitimate complaint is unacceptable. At this point, customers are effectively left stranded with no accountability and no proper support. I am now requesting an immediate response and explanation regarding complaint 153996. If this continues to be ignored, the matter will be escalated further through the appropriate regulatory and consumer channels.
0 replies
1 month ago
Access Bank SA Ignores Customers (Ref: 153996)
⸻ Access Bank South Africa – Ignoring Customers (Ref: 153996) I have repeatedly contacted Access Bank South Africa about my complaint (Ref: 153996) with no proper response. Promises to follow up are ignored, staff provide conflicting information, and there is no accountability. It feels like the bank doesn’t care about its customers or their concerns. I expect Access Bank to take this seriously, investigate my complaint, and provide a clear resolution. Customers deserve transparency, respect, and action—not empty promises. Franciscus Koemans
0 replies
1 month ago
Worst customer service ever !!!!!!
Dear TFG Customer Services, I am formally lodging a complaint regarding the handling of my account and recent interactions with your customer care team. The service I received has been consistently unhelpful, delayed, and lacking proper resolution, despite multiple attempts to engage. I expect a prompt, written response addressing my concerns, with clear next steps to resolve the matter. Please treat this complaint with urgency, as continued inaction is unacceptable. Kind regards, Franciscus Koemans
0 replies
2 months ago
⭐ 1 Star – Very Poor Service & No Real Assessment
Here is a sharper, more direct 1-star version that is still factual and safe to post publicly: ⸻ ⭐ 1 Star – Very Poor Service & No Real Assessment My experience with SA Home Loans, specifically with Angelique van Deventer and Kiara (HQ – Personal Loans), was extremely disappointing. I was completely transparent and upfront about my financial situation from the start. Instead of receiving a proper assessment or meaningful engagement, it felt like my case was never genuinely reviewed. There was no sign that anyone took the time to understand my circumstances. It came across as a box-ticking exercise rather than a professional credit evaluation. What makes this worse is the company’s claim that they assist clients in various or more complex situations. In my experience, that simply was not true. When you present clear documentation and explain your position honestly, you expect a fair and thorough review — not a dismissive or generic response. Communication lacked urgency and accountability. I had to follow up repeatedly, and there was little to no proactive feedback. Overall, this was a frustrating and disappointing experience. Based on how my case was handled, I would not recommend SA Home Loans. ⸻ If you’d like, I can also draft a version specifically structured for HelloPeter (which usually performs better when slightly more detailed and timeline-focused).
106 replies
4 months ago
“Cellini Centurion Mall, Pretoria: Overcharged and **** To on Rimowa Repair”
Never trust Cellini Centurion for purchases or repairs I want to share my experience with Cellini Centurion (Heuwel Road, Centurion) so others can avoid the frustration I went through. I have a Rimowa suitcase, bought overseas for €2,200 (about R43,000). One of the wheels broke during my trip, and I needed a repair in South Africa. Since stores that service Rimowa are very limited, I went to the Gauteng Cellini store. I asked the manager how much a wheel replacement would cost, and he quoted R350–R500. I agreed and asked him to email a formal quote, but it never arrived. I trusted him and planned to pick up the suitcase after my next overseas trip. When I returned, I was shocked to be quoted R1,200, supposedly due to a “mistake with original parts.” I refused to pay this, reminding them of our original agreement. The manager then said it would take two days to get the suitcase from the head office, and we agreed again on R500—but still no written quote was sent. Later, when I called to arrange pickup, the price suddenly changed to R800. I had to insist repeatedly that either I would pay the agreed R500 or take my suitcase without paying. Unfortunately, my partner ended up paying the R800 under pressure. The staff were unprofessional and dishonest throughout this process, and the manager repeatedly **** about prices and procedures. I strongly advise against buying or repairing anything at this store. Their service is unreliable, and they cannot be trusted.
0 replies
12 months ago
Experience gambler here !
I have only good experiences with them. Only the last two months is so bad with winning . Yes I know it’s a casino , but Luck is against me know . But further the casino is very fast with pay out ( if you win ) they should start a loyalty program . But overal I will play here .
0 replies
15 months ago
Good casino with reasonable RTP
I have a very good experience with them . FICA went very smoothly, winning Is ok . Although it could be a bit better . The only problem are the glitches . As a high roller here . Pay outs in minutes in my account.
0 replies
15 months ago
Complaint 1 RED.Com casino , *******, ******** and *****ulent gambling.
It’s an absolute shame that because of leg intrest an ******* not listed casino like 1 RED . COM can still operate in SA . After many days, emails . Nobody comes back . We pay tax for this authority useless !
0 replies
15 months ago
Inspector of NGC and 1 RED casino . ******* gambling.
Good day , As I reported again 1 RED casino , already had contact with the inspector of the NGC 1 RED casino is still operating *******ly. ********ly in SA . They say that the casino is black listed . How can they still operate Abd rob people’s money .
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)