Housing subsidy

Good morning, My name is Nkosana Alfred Nkutha reside in Heidelberg Lesedi Local Municipality, hereby registered for an RDP housing in Vereeniging and early this year I also registered for housing subsidy in Ratanda under Lesedi Municipality, When I follow up online HSS portal found that my application has been failed I don't know the reason why coz I am 45 years old with three kids currently unemployed, The other peoples are approved when they check theirs, I think this is unfair because I have been waiting for 10 years just for subsidy and long queues, I am really stressed about the outcome of my application, kindly please advise