Bad service given to students

I have a nephew who is a student at CUT, FS and is renting a room at Rumah court which is one of the buildings managed by Leslie Barnard Property Investments. My nephew (staying in room 1B1) complained about a bed that is not comfortable and is difficult to sleep on. He was told that if he is not happy with the bed he can move out. The bed has a plank underneath and the matress is very old and has holes in it. I tried contacting the agency last week and sent them the pictures of the bed to show them the situation of that bed. I was told that they will attend to it and to this day nothing has been done. The condition of that bed is not good at all for someone to sleep on especially someone who is paying rent every month. Please intervene. their number is 051 436 0262.