Bad planning/service

We went there in a group on Saturday the 25th of January. We wanted to order pizza when the waiter told us there is no cheese!! Then we ordered russians and chips but there was no russians!! The cherry on top was when I wanted a glass of white wine and guess what? They did not had any stock. No clearly for a 4 star place you can do better?? When I wanted a manager or even a supervisor the waiter told us it was because there was a big group. Now if you run such an establishment I am sure the buyer must look at the bookings and take day visitors in consideration when buying stock. So no manager or supervisor to complain to and the poor waiter gave us extra chips and one toasted ham and cheese (wonder where they got the cheese) between a group of 12! So yes although we enjoyed the other facilities the kitchen and bar really need to get up to speed.