Damaged Lacoste jersey

On the 15th of June 2025 it was my birthday and decided to go spoil myself with nice expensive Lacoste jersey(white with blue and maroon colours) that cost me R5199.99, (five thousand one hundred and ninety nine rands). I bought the item cash, hoping to be a quality and something that I will wear with pride and confidence.

I worn the jersey same day of my birthday and only that day and the jersey had to be washed because it was later duty.

A week later, I hand washed the jersey with a power soup I normally use when I do my laundry. I never used the washing machine to wash nor dry it.

To my shock, as the jersey started to dry, the blue colour on the jersey started to run and dye on the white part of the jersey.

I was so disappointed to have this kind of damage on such an expensive Lacoste jersey.

After it has totally dried, I took the jersey back to Levisons store in Vaal Mall where I purchased it.

When I got to the store was told to wait for the store manager which he later came and I explained to him what had happened to the jersey.

He then told me he has to escalate the matter to the regional manager Tumo Mayo, hope I got the name correct, as he can’t make the decision by himself.

Store manager eventually called Mr Tumo and explained my matter to him. I also tried to speak to him and explained my story but Mr Tumo was not willing to allow the exchange on the item and his reason being I should have not washed the jersey myself and rather taken it for Dry Cleaning.

I am very disappointed and hurt by the stores customer service. The salesman could have at least explained to me how I should wash and care for the jersey when bought it. But non was explained on how to handle the it.

I left the jeysey in the store with the store manager as I could not wear it as damaged as it was.

My heart bleeds for that R5199 that I lost just like that in space of a week.

The quality and the material used for that specific jersey in totally poor and would not advice anyone to ever buy that specific Lacoste jersey I bought.

All I’m asking is Hellopeter to intervene on this matter, either to get my jersey replaced with something else or get my money refunded.