Unprofessional attitude

Absolutely astonished at how lazy an agent can be! I had laid a complaint about a specific agent last month that she does not take calls, nor responds to whatsapp and email requests. It was attended to by a senior and that was that. This month, I enquired on the same property (not realising I already did last month) and I had the same issue with the agent, no answer. Eventually I received a call from the agent to be told that she would call me later that day regarding a viewing. She never did. We are now into the new week and I laid a formal complaint this time to the same senior and there hasn't been an acknowledgment to my email let alone a response. Nobody wants business...

I then sent an email about the same complaint to the Complaints department referencing the lack of respect by his sales agent as well as the manager in question and guess what? Even this guy has ignored my emails! Pathetic to say the least!

Seems like a mickey mouse company to me!