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Natalie N
Active since Dec 2012
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
I am super impressed with the assistance received from Carli Brits
I am super impressed with the assistance received from Carli Brits. An amazing personality and extremely helpful person. She more than delivered.
53 replies
13 months ago
Unprofessional attitude and workmanship
I contacted this company in June 2024 for a headboard. I received it in time but only managed to setup the headboard after a month. Upon opening the headboard, I could see that one of the panels wasn't in the grooves tight and snug but I didn't make a big deal of it. In March 2025, I started noticing that the panels are not snug anymore, they are coming apart so I contacted the owner on WhatsApp and I mentioned to her that I am not happy about the headboard. She mentioned that friction on the headboard can do that and that those panels are just simply glued. We pay so much of money for something you expect to be made of quality only to find out that it's only glue holding the separations together. Her suggestion to me was I could look at 2 other options of headboards, creating the idea that I had an option to send them back my headboard and I would pay in more for a different type of headboard and that would resolve the issue. I asked her what the exchange process is because this is what the assumption she created was and she ignored me. I then sent a follow-up message to her and she then mentioned that there are no exchanges and prices are on their website. If their workmanship was so shoddy in the first place, why would she create a misunderstanding that they could assist me as I had then option of getting another headboard? Why would I ever trust their unprofessional workmanship ever again? They didn't even offer assistance in the form of how to fix my current headboard but she wants me to buy a new one from them!
53 replies
13 months ago
Extremely disappointed with the manner in which I have been treated by Woolworths
Extremely disappointed with the manner in which I have been treated by Woolworths. I purchased food via Dash and received food expiring on the same day. I complained about this and provided them with proof of the expiring item. They confirmed that a refund will reflect in my account within 3 to 5 working days. Today is day 8 and no refund has been received. I have sent numerous emails requesting for an update and there has been no satisfactory assistance. I made several calls requesting for a supervisor and to date no supervisor has had the decency to return my call. For a company like Woolworths to behave in this manner is shameful and disrespectful to customers who choose to support them! I am absolutely disgusted with this level of treatment.
0 replies
13 months ago
Unprofessional attitude
Absolutely astonished at how lazy an agent can be! I had laid a complaint about a specific agent last month that she does not take calls, nor responds to whatsapp and email requests. It was attended to by a senior and that was that. This month, I enquired on the same property (not realising I already did last month) and I had the same issue with the agent, no answer. Eventually I received a call from the agent to be told that she would call me later that day regarding a viewing. She never did. We are now into the new week and I laid a formal complaint this time to the same senior and there hasn't been an acknowledgment to my email let alone a response. Nobody wants business... I then sent an email about the same complaint to the Complaints department referencing the lack of respect by his sales agent as well as the manager in question and guess what? Even this guy has ignored my emails! Pathetic to say the least! Seems like a mickey mouse company to me!
0 replies
14 months ago
Recently alot of my items are delivered via Asap, past their expiry date with lack of freshness
Recently alot of my items are delivered via Asap, past their expiry date with lack of freshness. You can clearly see items are rotting. When I do report it to the store, they ask me to bring the item back. If that was the case, I would have done my shopping in-store myself. Absolutely disgusting!
71 replies
14 months ago
Happy with the service received by Joalane Kutoane
Happy with the service received by Joalane Kutoane. She was very friendly, and listened to me. Happy with the results too.
53 replies
14 months ago
Poor response from airline to a simple courtesy request
I travelled on a flight recently with this airline and upon us disembarking the flight that landed, I requested for the air hostess to assist me in reaching for my luggage from the overhead compartment. She looked at me and ignored me as she looked forward. Once the passengers had left; the air hostess then asked me to remove my bag. I then advised her that I cannot reach as I am currently pregnant. Her response was then "oh, sorry" and she pulled my bag out. I then sent an email to notify FlySafair of this experience and their response was of a defensive nature, in that I would not be getting preferential treatment as it would be deemed unfair. How is it preferential treatment just to ask for someone to assist you in getting your bag? I had to send them this response and they responded again with, I did not advise the check in clerk that I was pregnant. Again, what does my status have to do with needing someone to help with lowering my bag for me? It's just common courtesy. Basically the airlines response indicated that if I did not advise the clerk at check in that i was pregnant, that they were in their right not to assist me. There are thousands of people flying daily, so many of them ask for help in placing or removing their bags with no issue but in my case, I needed to get consent or approval from them first before being assisted. So ridiculous!
0 replies
14 months ago
I travelled on a flight recently with this airline and upon us disembarking the flight that landed, I requested for the air hostess to assist me in reaching for my luggage from the overhead compartment
I travelled on a flight recently with this airline and upon us disembarking the flight that landed, I requested for the air hostess to assist me in reaching for my luggage from the overhead compartment. She looked at me and ignored me as she looked forward. Once the passengers had left; the air hostess then asked me to remove my bag. I then advised her that I cannot reach as I am currently pregnant. Her response was then "oh, sorry" and she pulled my bag out. I then sent an email to notify FlySafair of this experience and their response was of a defensive nature, in that I would not be getting preferential treatment as it would be deemed unfair. How is it preferential treatment just to ask for someone to assist you in getting your bag? I had to send them this response and they responded again with, I did not advise the check in clerk that I was pregnant. Again, what does my status have to do with needing someone to help with lowering my bag for me? How is this a big issue for them???
0 replies
14 months ago
The Aramex app provides a confirmation that my delivery was scheduled for 7 February 2024 between 8am and 11am
The Aramex app provides a confirmation that my delivery was scheduled for 7 February 2024 between 8am and 11am. On 7 February 2024, I received a call from an Aramex agent requesting for access code into my complex as the delivery was going to take place in due course. By 3pm I had called them to enquire where my delivery was. The agent advised that it's still in the warehouse and that she was going to escalate the matter to operations and that someone from operations would call me back. An hour later I called back to find out why nobody had assisted me till then. I was then advised by another agent that someone found my parcel lying on the floor all day and then stacked it back up. No explanation was provided. No apology was provided and no delivery was concluded. I am absolutely sickened by this experience!
0 replies
15 months ago
I was helped by a very friendly Paulina Mashego
I was helped by a very friendly Paulina Mashego. She explained everything to me fully.
53 replies
Review Distribution
5 Star
6 (12.244897959183673%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (6.122448979591836%)
1 Star
40 (81.63265306122449%)