Double payment , no refund ! Disgusting customer service .

I was recently handed over to a collections company called LexMEd.

The reason for handover was due to non payment of a telephone consultation with a doctor , please bare in mind that I was not made aware that I would be charged for a five minute call/ conversation with the doctor.

On the 22-12-2023 I received a notice from LexMEd stating that I needed to pay or else they will proceed legally and I will incur additional fees as per the debt collectors act .

I decided to just pay the outstanding amount, as I have been in the collections business myself and knew that this would just go around in circles. On paying the funds over to LexMEd I did not receive a payment notification from my bank. I therefore repeated the transaction and received a payment receipt. Upon checking my account I noticed that I had now made a double payment.

Immediately I called the call centre to explain. They requested my bank statement, my wife’s bank statements, copies of ID’s … all of which we sent them. I was then told that I would have to wait until the 3rd of January 2024 as the finance staff were going on leave that day. I patiently waited until the 3rd of January and called back, only to be told that the staff were still on leave and would be back on the 8th of January.

Today, the 8th of January I called back and received the worst treatment from the call centre staff. The First Lady hung up on me. I called again and spoke to a man and explained that this woman was rude and hung up on me, he immediately got defensive and started to give attitude . I explained the WHOLE situation to him . His response was that the finance people are still on leave .

I asked to speak to the manager, the agent said there was no manager or supervisor because they are all on leave . I exclaimed that there has to be someone in charge as this is common sense! We don’t leave our children at home unsupervised, do we ? NO! So why would a collections company do so .

I asked to speak to the CEO or the C.O.O but again I was told that they are on leave … directly after that the agent hung up the phone ! Brilliant ! VERY PROFESSIONAL! Your people are extremely quick, abrupt and pushy when it comes to collecting as they have to make their targets and receive commission, but WOW, let someone double pay their account and try get your money back !

You are treated like the **** of the earth!