LEXUS CENTURION: PATHETIC CUSTOMER SERVICES

Dear Sir/Madam

I went to Toyota Centurion on Monday the 6th of October 2025 between 08h30 & 09h00 in the morning, to do minor errands at the Dealership.

Whilst I was there, I decide to pop-in to Lexus Dealership & to my surprise there was only a Receptionist that was visible. She tried her best to get someone to assist me as I was interested in the Lexus GX 550 SUV as I saw it on Ignition channel 189 on DSTV last week.

My reason/s to get to the Lexus Dealership is because I have an interest in "box-like-shaped-SUV's". For an example, I like cars similar to Land Rover Defender, BMW X7, Mercedes G-wagon, & other brands similar.

Your Receptionist ended up calling another African lady, as I don't know her name because SHE NEVER INTRODUCED HERSELF, even now I DON'T KNOW HER NAME. I was just told that SHE's A LEXUS BRAND MANAGER. She was wearing what we normally call a "doek" on her head, wearing mustard-like long dress with make-up & earrings.

She mentioned to me that her Sales person went out & she can assist me. Her APPROACH & BODY-LANGUAGE was very UNPROFESSIONAL. She was MOODY-LIKE. Worse part as I was telling her that it's been more than 15minutes waiting for a Salesperson. Instead of her to apologise for the delay, she wanted to argue with me as a Client.

That's when I decided to leave the Lexus Dealership & lodged my complaint with professional people like Toyota New Vehicle Sales Manager (Reino Van Wyk). Reino Van Wyk was so professional & he could see my face that something agitated me. Worse part Reino Van Wyk was in a meeting with another colleague in his Office, but he left his colleague to assist me as his colleague was on the other phone.

Lastly I've tried to call your Lexus South Africa numbers that is +27 (0)11-809-2991 & 0800-220-000. All your lines were busy.

Then I concluded why your brand is not so popular to the South African market, as my first experience with Lexus was VERY PATHETIC.

Hopefully this email will reach relevant individual concerning Customer Services.

NB: Also, your Centurion Lexus brand is visible in the front, but the Dealership is difficult to see & I didn't see Lexus signage leading to Lexus. If I didn't ask Toyota Receptionists, I would not have seen the Lexus Dealership.