LG Share Transport - horrific experience

Please do not use this business! If there were a zero rating, I'd use it.

From miscommunication between Gary and Afriworld that outsources to him, to no communication with me & bad logistical preparation, I received shocking service!

Gary yelled at me over the phone phone and disconnected our conversation twice. When I asked him if this is how he treated customers, he said that I'm not his customer. He was paid the greater amount of the transport cost, which means I was his customer.

If I knew in advance that he was unable to deliver on a specific date and would be delivering 2 days earlier, I would not have used him via Afriworld.

I informed them a month in advance that the delivery date was important, but who knows what they tried to do without communication. The worst is that once you've paid either of the companies, you cannot get a refund if you cancel. Out of good faith, I paid them both in full, in advance.

I was told collection would either be 24th or 25th February. No one called me, at least the day or night before the 24th to verify collection on 24th. I received a call early 24th to say they were coming within the hour, which left me unprepared. They arrived a few hours later, without calling me 1 hr before the time, which Gary said they would do.

LG Share delivered on a Sunday morning & I had accommodated them to deliver to another address, as a matter of urgency, as I understood that their further deliveries were important.

Gary told me that if they couldn't deliver that day, I must organise & pay for storage in Pretoria!

I refused to pay for anything extra, as this wasn't my logistical error.

After me organising the temporary address, Gary refused to allow his staff to carry further than 20m up the driveway. They only had 10m further to carry. Gary yelled at me & said he would dump my items on the pavement. This after me as the customer, accommodated him.

His customer service is shocking, he has bad manners & no respect whatsoever. His employees could hear him shouting at me over the phone. I could see that they were embarrassed.

Neither LG Share or Afriworld were prepared to pay for a service to transport my goods to the correct address on the Tuesday, as a token of integrity, customer care & appreciation for me accommodating them.

Afriworld sent me a cold email to say the extra service is for my expense, even after I went into detail about Gary's bad manners.

The experience was a nightmare from the beginning!