SH
Sharon H
Active since Mar 2022
3
Reviews
0
Industries
Reviews
3 reviews23 months ago
Elite Autobody Outsurance claim
Excellent, professional, friendly service and kept me updated throughout the whole repair process. I'm impressed!
0 replies
48 months ago
Useless Avon Credit department and contact centre
Avon gets a 0. This company's credit control department is useless. They can't even trace an order payment that I made when their online order system deemed faulty, didn't send me an order number and no order was received by me. Their online mastercard system took my money. I've been contacting all of their departments many times, but they don't even bother to respond. Even my Representative Leader has tried. She mailed various people, including her Manager, but the credit department has not responded to anything. They keep asking for all my proof of payments, which I've sent through many times. I reordered the same items under my Representative account, ordering 1 item less, which means they owe me money, but have the audacity to hand me over and charge me interest for non-payment. I'm going to charge them R50 interest for every month that they have my money. This is what they charge. I'm beyond myself with this and begging for a financial expert to go through their financials to find this money. It must be somewhere, as it's come off my bank account. I've given them everything I have but all they know is to ask me for a proof of payment from the transaction, but you don't get that from an online mastercard transaction that is on their website. I can only give them the transaction date and amount. Will someone pleeeease phone me from Avon, as your contact centre, credit control and everyone I could possibly find, have no clue what they're doing? My credit record is being tarnished while Avon sweeps all of my complaints under the mat, because they don't know how to find a payment. I demand an apology and for them to refund me in cash, but I doubt if they even know how to do this, judging from the strange adjustments made on my account.
0 replies
50 months ago
LG Share Transport - horrific experience
Please do not use this business! If there were a zero rating, I'd use it. From miscommunication between Gary and Afriworld that outsources to him, to no communication with me & bad logistical preparation, I received shocking service! Gary yelled at me over the phone phone and disconnected our conversation twice. When I asked him if this is how he treated customers, he said that I'm not his customer. He was paid the greater amount of the transport cost, which means I was his customer. If I knew in advance that he was unable to deliver on a specific date and would be delivering 2 days earlier, I would not have used him via Afriworld. I informed them a month in advance that the delivery date was important, but who knows what they tried to do without communication. The worst is that once you've paid either of the companies, you cannot get a refund if you cancel. Out of good faith, I paid them both in full, in advance. I was told collection would either be 24th or 25th February. No one called me, at least the day or night before the 24th to verify collection on 24th. I received a call early 24th to say they were coming within the hour, which left me unprepared. They arrived a few hours later, without calling me 1 hr before the time, which Gary said they would do. LG Share delivered on a Sunday morning & I had accommodated them to deliver to another address, as a matter of urgency, as I understood that their further deliveries were important. Gary told me that if they couldn't deliver that day, I must organise & pay for storage in Pretoria! I refused to pay for anything extra, as this wasn't my logistical error. After me organising the temporary address, Gary refused to allow his staff to carry further than 20m up the driveway. They only had 10m further to carry. Gary yelled at me & said he would dump my items on the pavement. This after me as the customer, accommodated him. His customer service is shocking, he has bad manners & no respect whatsoever. His employees could hear him shouting at me over the phone. I could see that they were embarrassed. Neither LG Share or Afriworld were prepared to pay for a service to transport my goods to the correct address on the Tuesday, as a token of integrity, customer care & appreciation for me accommodating them. Afriworld sent me a cold email to say the extra service is for my expense, even after I went into detail about Gary's bad manners. The experience was a nightmare from the beginning!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)