Liberty 42 Financial Services
Claimed Business
Liberty 42 Financial Services
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRA
Rene A
1 reviews | Active since Jan 2020
30 Sept 2025, 07:59
Debt relief
I've been for the past 3 years and for some reason they didn't liaise for a reduced amount with my creditor's is this correct. This is what their reception is saying. So I don't understand how this debt review works
Helpful (0)
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Rene A
1 reviews | Active since Jan 2020
30 Sept 2025, 07:59
Debt relief
I've been for the past 3 years and for some reason they didn't liaise for a reduced amount with my creditor's is this correct. This is what their reception is saying. So I don't understand how this debt review works
0
Replies (0)MT
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brenda P
1 reviews | Active since Jan 2020
16 Mar 2025, 05:18
Upset
You know this thing if policies can irritate you sometimes,when the deduct every month they dont make a mistake,but try to withdraw you will block everything because of proof of residence,what must i do if i change to a new place?,i give them recent proof of residence and just because when i opened a bank account i was using my parents adress where i am no longer staying.this really annoys me,ii regret signing with liberty they will treat you like you are nothing when you need help
Helpful (0)
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brenda P
1 reviews | Active since Jan 2020
16 Mar 2025, 05:18
Upset
You know this thing if policies can irritate you sometimes,when the deduct every month they dont make a mistake,but try to withdraw you will block everything because of proof of residence,what must i do if i change to a new place?,i give them recent proof of residence and just because when i opened a bank account i was using my parents adress where i am no longer staying.this really annoys me,ii regret signing with liberty they will treat you like you are nothing when you need help
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Replies (0)AL
Anna L
1 reviews | Active since Jan 2020
30 Jan 2025, 07:53
********ly flagged under debt review without agreeing
I made an enquiry and ended up being flagged without agreeing. I even spoke to the manager and told her what had happened in the process but she didn't care. I was being assisted by a guy named Clinton. Now my life is ruined for just making an enquiry. I even send the manager the whatsapp chats between me and her employee Clinton but it made no difference. I need help removing my name from the system.
Helpful (0)
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Anna L
1 reviews | Active since Jan 2020
30 Jan 2025, 07:53
********ly flagged under debt review without agreeing
I made an enquiry and ended up being flagged without agreeing. I even spoke to the manager and told her what had happened in the process but she didn't care. I was being assisted by a guy named Clinton. Now my life is ruined for just making an enquiry. I even send the manager the whatsapp chats between me and her employee Clinton but it made no difference. I need help removing my name from the system.
0
Replies (0)NM
Nhlanhla M
1 reviews | Active since Jan 2020
15 Dec 2024, 10:41
Poor service provider
Not happy with their service at all in June I app**** for my profident claim till I haven't got any feedback regarding the claim,I checked with my previous employer and they have been following up with them still nothing.
Helpful (0)
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Nhlanhla M
1 reviews | Active since Jan 2020
15 Dec 2024, 10:41
Poor service provider
Not happy with their service at all in June I app**** for my profident claim till I haven't got any feedback regarding the claim,I checked with my previous employer and they have been following up with them still nothing.
0
Replies (0)SM
Siphokuhle M
1 reviews | Active since Jan 2020
14 Oct 2024, 01:49
Bad service
I've experienced lot of problems with liberty42 and it's not far with what they're doing to me now I'm under debt review for no reason debt review never help I paid all my debts on my own and now they're giving me problems in removing my name from debt review and why is that 😔 this shows that it can't be trusted at all I'm so disappointed in it
Helpful (0)
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Siphokuhle M
1 reviews | Active since Jan 2020
14 Oct 2024, 01:49
Bad service
I've experienced lot of problems with liberty42 and it's not far with what they're doing to me now I'm under debt review for no reason debt review never help I paid all my debts on my own and now they're giving me problems in removing my name from debt review and why is that 😔 this shows that it can't be trusted at all I'm so disappointed in it
0
Replies (0)MN
Mduduzi N
1 reviews | Active since Jan 2020
20 Jun 2024, 08:29
Bad service
I'm not pleased with the service from this company. I was advised by their agent that I'm gonna get paid within 6weeks, it's more than 6weeks no response. Their agents have attitude when asking for assistance. I will never recommend them to anyone.bad
Helpful (0)
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Mduduzi N
1 reviews | Active since Jan 2020
20 Jun 2024, 08:29
Bad service
I'm not pleased with the service from this company. I was advised by their agent that I'm gonna get paid within 6weeks, it's more than 6weeks no response. Their agents have attitude when asking for assistance. I will never recommend them to anyone.bad
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Replies (0)MV
Muzi V
1 reviews | Active since Jan 2020
17 Apr 2024, 22:41
RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1),
Dear Hello Peter, RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1), The above subject matter refers. Please allow me to use your platform to report this matter to senior managers of Liberty Holdings Limited. DESCRIPTION OF THE PROBLEM My mother is seventy-one (71) years old. Since July-2023, she has not received her monthly benefits from Liberty Corporate. The last time she was paid was June-2023. LIAISON WITH LIBERTY CORPORATE SUPPORT TEAMS On behalf of my mother, I have reported this problem to the Liberty Corporate Annuities division on a number of occasions. My efforts to find a solution have been so far unsuccessful, I'm being moved from pillar to post, neglected and continuously receiving muted responses etc. (See Document 1, 2 and 3) Furthermore, I have escalated this matter to the Liberty Corporate Complaints division on a number of occasions, but also experienced very poor customer service; lack of problem solving skills, poor communication skills and frequent out-of-office email notifications etc. (Document 4), Additionally, I have also engaged with Standard Bank Eswatini, and managed to identify the root cause of this problem. (Document 5) ROOT CAUSE ANALYSIS VERY IMPORTANT: Standard Bank Eswatini changed their banking systems, and allocated new account numbers to all customers including my mother. The old and new account numbers for my mother are clearly printed on copies of her Bank statements. (Document 6) WAY FORWARD If it is acceptable to senior managers of Liberty Holdings Limited, I humbly request that they allocate a suitable resource(s) to investigate and finalize this matter by implementing the following recommended Action Items; (1) change the banking details of my mother on the Liberty Corporate systems to as follows; Standard Bank Eswatini, Big Bend Branch, Account Number 9110003623591, Branch Code 660464, (Document 6 and 7) (2) make Liberty Corporate monthly payments for July-2023 to March-2024 (9 months), to my mother's banking details as above-mentioned in Action Item (1), (3) provide proof of payment after successful completion of above-mentioned Action Item (2), SUPPORTING DOCUMENTS Please forward attached herewith copies of the above-mentioned supporting documents to senior managers of Liberty Holdings Limited. Your favourable consideration of my request will be highly appreciated. I would be grateful to receive a reply. Yours sincerely, Muzi Vilakati Mobile: +2778 547 0923 Email: muzi.vilakati.ibsolutions@gmail.com
Helpful (0)
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Muzi V
1 reviews | Active since Jan 2020
17 Apr 2024, 22:41
RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1),
Dear Hello Peter, RE: UNPAID MONTHLY LIBERTY CORPORATE BENEFITS FROM JULY 2023 TO DATE - MRS IRENE NTOMBI DLAMINI MENTRUP M781317A (CAS-38945-B6J7T1), The above subject matter refers. Please allow me to use your platform to report this matter to senior managers of Liberty Holdings Limited. DESCRIPTION OF THE PROBLEM My mother is seventy-one (71) years old. Since July-2023, she has not received her monthly benefits from Liberty Corporate. The last time she was paid was June-2023. LIAISON WITH LIBERTY CORPORATE SUPPORT TEAMS On behalf of my mother, I have reported this problem to the Liberty Corporate Annuities division on a number of occasions. My efforts to find a solution have been so far unsuccessful, I'm being moved from pillar to post, neglected and continuously receiving muted responses etc. (See Document 1, 2 and 3) Furthermore, I have escalated this matter to the Liberty Corporate Complaints division on a number of occasions, but also experienced very poor customer service; lack of problem solving skills, poor communication skills and frequent out-of-office email notifications etc. (Document 4), Additionally, I have also engaged with Standard Bank Eswatini, and managed to identify the root cause of this problem. (Document 5) ROOT CAUSE ANALYSIS VERY IMPORTANT: Standard Bank Eswatini changed their banking systems, and allocated new account numbers to all customers including my mother. The old and new account numbers for my mother are clearly printed on copies of her Bank statements. (Document 6) WAY FORWARD If it is acceptable to senior managers of Liberty Holdings Limited, I humbly request that they allocate a suitable resource(s) to investigate and finalize this matter by implementing the following recommended Action Items; (1) change the banking details of my mother on the Liberty Corporate systems to as follows; Standard Bank Eswatini, Big Bend Branch, Account Number 9110003623591, Branch Code 660464, (Document 6 and 7) (2) make Liberty Corporate monthly payments for July-2023 to March-2024 (9 months), to my mother's banking details as above-mentioned in Action Item (1), (3) provide proof of payment after successful completion of above-mentioned Action Item (2), SUPPORTING DOCUMENTS Please forward attached herewith copies of the above-mentioned supporting documents to senior managers of Liberty Holdings Limited. Your favourable consideration of my request will be highly appreciated. I would be grateful to receive a reply. Yours sincerely, Muzi Vilakati Mobile: +2778 547 0923 Email: muzi.vilakati.ibsolutions@gmail.com
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