POOR CUSTOMER TREATMENT

On 19 December 2025 I was shopping at Liberty midlands mall and after the having supper at Burger king and then proceeding to the undercover carpark below Edgars with my family I was told by a security guard the access to the parking area is closed. This was around 9 30pm and she let us into a side entrance in the mall where we came out onto the paved area witj my family and trolley. Firstly the distance was so far and we got wet in the drizzle and it's was so poorly lit that we could not see properly that the paved area narrowed. My sister is a teacher with a rare eye problem called STAR GARDS that her eye sight is only 23% and she has a 7 year old child and we had to walk in such poor conditions to our vehicle. My sister tripped twice while walking in the dark. IS THIS HOW MIDLANDS MALLS TREATS ITS CUSTOMERS? Check the cctv footage if you think im lying?