Moldy cheese

On Saturday, I made a purchase of cheese at PNP Promenade and contacted them regarding the issue with the product, also sending an email to their customer support. I had placed the order through Mr. D. Joshua from PNP customer support, who then instructed me to log a query with Mr. D, as if it were their product, which I found extremely disappointing in terms of service delivery. I needed the cheese for a family gathering and called, explaining the situation to the lady on the call, who was friendly and informed me that I would be refunded between 3 to 5 days. However, I received an email stating that I need to refer to Mr. Delivery. This is an example of over promising and under delivering.