Poor service from the licensing department

Where to start - made an online booking on system for my drivers licence card renewal . Sytem advises that only ID and a copy of ID is needed as photos are taken at the centre.

Arrived there this morning with the needed documents and booking number , then the most rude lady ( manager ) approached me , rudely spoke without any manners and said that i need a photo , after i told her that on the booking system they say that photos are taken at the premises she says no , and continues to be rude. I then say that they infact do take photos there ...................???? This is really unacceptable , maybe they need to learn how to treat people properly . Would they like it when people talk to them in that way ?