No Feedback given.

I'm a first time buyer and had no clue what I'm doing first of all. Everything was handled very well and then turned for the worst. I've requested feedback regarding how long my registration will still take, I've had feedback but I have to ask for it, that's not how expect customer service. Now recently I have requested feedback and still nothing. I have waited over 14 Weeks since I signed the papers and still no answer or time frame.