Urgent Resolution Required for Identity Theft and Incorrect IRP5 Allocation

In August 2023, during the process of filing my tax returns, I was informed by SARS that I owed R5000 due to three IRP5 associated with my account. Two of these RPFs were correctly identified as Telkom and Open Serve, where I have been employed. However, the third RPF listed was from Life and Brand Portfolio, a company with which I have no affiliation and have never worked for.

Upon discovering this discrepancy, I contacted the number provided by SARS and was assisted by Ms. Rika Portugieter at Life and Brand Portfolio. After explaining the situation, Ms. Portugieter requested my ID for verification purposes and later confirmed that an unknown individual had submitted my documents to their company. This person disappeared when questioned about the documents, leaving the issue unresolved.

Ms. Portugieter advised me to open a case for identity theft and to provide her with the case number, which I did. She assured me that my details would be removed from SARS records and the erroneous debt would be cleared. Despite these assurances, Ms. Portugieter has since been unresponsive to my follow-up communications, and the debt remains on my record.

Further, I revisited the police station with the case number, and the detective contacted Ms. Portugieter, who again promised to resolve the issue. Unfortunately, there has been no progress, and I continue to face this unwarranted financial liability.

I have a chain of emails between myself and Ms. Portugieter that document our communications and the promises made to resolve this issue.

I kindly request that SARS take immediate action to investigate this matter, rectify my tax records, and remove the incorrect IRP5 and the associated debt from my account.

Thank you.