SS
Siphamandla S
Active since Aug 2018
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
Screen protector
My screen protector was replaced. Thanks to vodacom team for taking my matter seriously.
58 replies
22 months ago
Urgent Resolution Required for Identity Theft and Incorrect IRP5 Allocation
In August 2023, during the process of filing my tax returns, I was informed by SARS that I owed R5000 due to three IRP5 associated with my account. Two of these RPFs were correctly identified as Telkom and Open Serve, where I have been employed. However, the third RPF listed was from Life and Brand Portfolio, a company with which I have no affiliation and have never worked for. Upon discovering this discrepancy, I contacted the number provided by SARS and was assisted by Ms. Rika Portugieter at Life and Brand Portfolio. After explaining the situation, Ms. Portugieter requested my ID for verification purposes and later confirmed that an unknown individual had submitted my documents to their company. This person disappeared when questioned about the documents, leaving the issue unresolved. Ms. Portugieter advised me to open a case for identity theft and to provide her with the case number, which I did. She assured me that my details would be removed from SARS records and the erroneous debt would be cleared. Despite these assurances, Ms. Portugieter has since been unresponsive to my follow-up communications, and the debt remains on my record. Further, I revisited the police station with the case number, and the detective contacted Ms. Portugieter, who again promised to resolve the issue. Unfortunately, there has been no progress, and I continue to face this unwarranted financial liability. I have a chain of emails between myself and Ms. Portugieter that document our communications and the promises made to resolve this issue. I kindly request that SARS take immediate action to investigate this matter, rectify my tax records, and remove the incorrect IRP5 and the associated debt from my account. Thank you.
0 replies
22 months ago
Urgent Resolution Required for Identity Theft and Incorrect IRP5 Allocation
In August 2023, during the process of filing my tax returns, I was informed by SARS that I owed R5000 due to three RPFs associated with my account. Two of these RPFs were correctly identified as Telkom and Open Serve, where I have been employed. However, the third RPF listed was from Life and Brand Portfolio, a company with which I have no affiliation and have never worked for. Upon discovering this discrepancy, I contacted the number provided by SARS and was assisted by Ms. Rika Portugieter at Life and Brand Portfolio. After explaining the situation, Ms. Portugieter requested my ID for verification purposes and later confirmed that an unknown individual had submitted my documents to their company. This person disappeared when questioned about the documents, leaving the issue unresolved. Ms. Portugieter advised me to open a case for identity theft and to provide her with the case number, which I did. She assured me that my details would be removed from SARS records and the erroneous debt would be cleared. Despite these assurances, Ms. Portugieter has since been unresponsive to my follow-up communications, and the debt remains on my record. Further, I revisited the police station with the case number, and the detective contacted Ms. Portugieter, who again promised to resolve the issue. Unfortunately, there has been no progress, and I continue to face this unwarranted financial liability. I have a chain of emails between myself and Ms. Portugieter that document our communications and the promises made to resolve this issue. I kindly request that SARS take immediate action to investigate this matter, rectify my tax records, and remove the incorrect IRP5 and the associated debt from my account. Thank you.
0 replies
22 months ago
Defective Silicon screen protector
*Complaint Regarding Defective Silicon Screen Protector and Inadequate Service* I am writing to lodge a complaint regarding the silicon screen protector I purchased from your store, which cost R299 and came with a six-month warranty. I am a user of a Huawei Nova phone and am deeply disappointed with the product quality and the service I have received. The screen protector started peeling off in April, within the warranty period. I visited Workshop Centre Vodacom Shop in Durban back in May to address the issue,I even have ticket number and I have consultant name and number, So I was informed that the screen protector was out of stock. I was advised to return at a later date, which I did, no fewer than five times. Each visit yielded the same response—that the screen protector was still out of stock. Despite my repeated efforts, I was not provided with a replacement. Now, my warranty has expired, yet the issue remains unresolved. I find this situation unacceptable, as I made every effort to resolve the problem within the warranty period but received no assistance. This not only reflects poorly on the quality of the product but also on the level of customer service provided. I request immediate action to rectify this matter. I expect a replacement screen protector or a full refund for the defective product. Thanks.
111 replies
33 months ago
I was upgrading my i...
I was upgrading my insurance from personal motorised to comprehensive I was helped by Ruth Mothapo, she was well mannered and she explained every details of the new policy.
60 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)