Nice BUT....

Such a brilliant concept and a beautiful venue. Competent and friendly the******s BUT I hated that it was so busy and nothing was explained to me when we arrived. I felt that it was just a money making business with back to back treatments and parallel parties. I had to figure out how to get my drinks sorted and when to get the girls changed whilst people that arrived 1 hour earlier were given their gowns etc. I was also disappointed that I was almost given a 20min massage time for the kids when I paid for 30. I had to to show the lady your website where it states 30mins. There were too many parties and it got rowdy and too busy! When I enquired about the 10min DIY I was told by the lady at the front desk - it's that thing where their choose their scrubs and lotion. We don't do that anymore! If you don't it - don't advertise it. Whatever I paid - I still paid for a service and I deserved that. If you're thinking of having a party there - go get a good feel of the place on a chaotic Sunday!