Poor communication

My experience of Rosebank Life day spa is quite disappointing. I made a booking request on Sunday and I the system said that a member of the team would be in contact with me to confirm my booking . I recieved no email or phone call to confirm my booking request. I then reached out to them via DM and got no response . I also then sent an email to which I was told my booking there is no booking request on their side. I then sent proof of my booking request and to which I received no response or follow up. I then made another booking for Friday. Still I received no response . I then called them today which is a Wednesday, I was told again that there was no booking request showing in their side. The lady then offered to make a booking for me and I agreed and then assured me I would receive a confirmation sms shortly and an email to which I would pay deposit . I received no sms and recieved no email from them to make deposit. They clearly do not not want my service or perhaps want booking requests worth more. However I’m no longer interested in their services moreover. Their empoloyees are ****s as well.