My phone got ****** at the Life Day Spa

my husband and I recently visited Life Day Spa in Pretoria to celebrate our 4th anniversary. We had planned to enjoy a relaxing massage treatment, but unfortunately, our experience was marred by an unfortunate incident: someone opened my husband’s locker and stole his phone.

We were disheartened to learn that there are no cameras inside the changing rooms. While we understand the privacy concerns, it has left us worried about the overall security of our belongings. Additionally, I inadvertently opened another guest's locker using my password, which further heightened our concerns regarding the safety measures in place.

After the theft occurred, my husband sought assistance from one of the managers on duty, who helped search for the phone and opened lockers using another password. This incident, however, has made me question the security standards at your spa.

In addition to the emotional distress caused, we are now burdened with the financial impact of replacing the ****** phone (iPhone 13 Pro Max, estimated value R24,000.00), which was taken from your premises.We were unable to fully enjoy our spa treatment due to the distress and frustration of dealing with the theft.

During my conversation with the COO, Mr. Anthony Greef, he asked me an irrelevant question about my expectations after raising my complaint, which left me feeling that my concerns were not being taken seriously. I am deeply disappointed by this lack of acknowledgment.