Watch and bracelet went missing at Life Day Spa Pretoria

I went to Life Day Spa Pretoria on the 16th of December 2025, just before our massages, I realised I still had my watch and bracelet. I then asked asked them if I could take them off and put them on the counter. I did exactly that, we then had our massages. After our massages, I forgot both my watch and bracelet. I then went home and a few days later, I remembered them. I contacted the spa and I was told someone that claimed to be my sister came and collected my items. I asked how did they authenticate her identity and what proof did she give that the watch belonged to her sister and they couldn’t respond. They then told me they made a mistake and that they didn’t give the person my watch. Now they say they’re busy investigating my case and I have been waiting since then.