helpline centres gone down

<p>hi all.I have been struggling with a real traumatic problem and called lifeline to speak to someone before making bad decisions.i got hold of someone bt the name of Thomson who was supposed to get me an appointment with a counsellor.im unemployed and dont have the money to go to an outside counsellor.anyway this person says he will get someone in 5 working days.i hold myself in hope that after that i get help.after 5 days no one calls so i call after 6 working days.thompson says ive benn appointed someone named Patricia.and she will contact me .she contacts me a week later via sms saying i should call her.i explained in sms as im unemployed ,zero cash.that i need an appointment and been there before and in the past i was contact to make appointment for counselling session.she then blames admin and says she will get bach to me and doesnt ,after another week i call thomson to say can i please change the person cos clearly this person gives a dam.well not in those exact words.he then says he will,and after 5 days i call him again.he says they very busy and will get back to me now its another week later.im am shocked at this centre .they call themselves a helpline and actually dont help us.its truly disappointing as im in desperate need of counselling.this place should change its name from helpline unless its helpline to **** yourself.ive always had high regard for this centre until now.its management is useless sadly.</p>