I am confused.... Am I a valued customer or am I lying???

I used to get excellent service but based on my last experience and how I have been treated as a customer, I am not interested in doing business with this organisation again.

Yes, my dad signed for a delivery note, however, there is no list attached to indicate what should have been delivered. So, they could have delivered only half of the items and he would have signed delivery. Very nice om them to want to blame this on a pensioner. Yes, you might have uploaded the right quantity of plants, it was not offloaded at my house. My parents did not see the copy of the invoice of what was ordered, so please explain to me how they should have known plants were short delivered??? If I have signed for it, I would have no leg to stand on. I have had enough of dealing with Adriaan Blignaut. I did not appreciate the initial tone of his e-mail and to call me a valued customer, yet basically implying that I am lying about the short delivery is too much for me to try and reconcile. Am I a valued customer or am I lying? I told them the day before that I will not be home, but my parents will be. Unless they have an invoice to proof what I have paid for, please explain to me how my parents, who are pensioners, should know what were supposed to delivered.

Pam Groen phoned me on 28/04/2021 14:24 in response to an e-mail I have sent to follow up, because Adriaan was not forthcoming in responding. A commitment was made to provide me with feedback the next day, which did not happen either.

It seems as if my post complaining on the Facebook page was deleted, because I cannot find it.

Although a "goodwill" offer was made to replace the ferns that were basically dead and leaves crumbling when it was delivered, and to deliver the green goddess which were not included and two other plants, that offer is made based on the condition that I place another order and pay R500 delivery? The e-mail stated, " we will re-deliver them at no charge with your next delivery." Whenever you do place your next order for delivery, the six plants as identified above will be delivered free of charge" So, an extremely unhappy customer, is expected to pay R500 delivery and buy more products, to receive the plants which were not delivered?

Yes, I did not communicate within 7 days, but due to business commitments, I often work until midnight on an important project. I do the planting myself, I do not have a gardener, and that is the reason why the mistake was not picked up immediately. Having said that, I do not appreciate basically being called a liar.