Lifestyle Home
Claimed Business
Lifestyle Home
Claimed Business
307 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lifestyle Home presents a deeply polarised customer experience. The business earns strong praise for its product design, quality, and showroom experience, with customers consistently describing furniture as beautiful and well-crafted. However, severe and recurring failures in delivery fulfilment, communication, and refund processing significantly undermine the overall experience, with many customers reporting months-long waits and unanswered contact attempts.
Top Strengths:
- •Installation, Workmanship & Service Quality: Customers frequently praise the quality, design, and finish of furniture products. Items are described as solid, beautiful, and exceeding visual expectations. Assembly is generally straightforward with occasional minor effort required.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
4
Score
Ranking
#2
in Renovations & Interiors
NPS Score
-38
Recommended: Unlikely
Review Distribution
3|307 Reviews
May '25 - Apr '26
5(47.8%)
4(4.4%)
3(1.4%)
2(1%)
1(45.4%)
5(47.8%)
4(4.4%)
3(1.4%)
2(1%)
1(45.4%)
Recent reviews (307)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLR
Lenique R
1 reviews | Active since Jan 2020
18 Mar 2026, 12:15
Poor Communication & No Update on Order – Extremely Frustrating Experience
I placed an order for two couches with Lifestyle Home at the beginning of January, and the experience since then has been extremely disappointing. After placing the order, communication has been almost non-existent. I have reached out multiple times to request an update on the progress of my order, but my messages have largely been ignored. On one occasion, I received a response saying they would get back to me with feedback, I never heard from them again. Out of frustration, we even went to their warehouse in person, hoping to get clarity, but unfortunately, the staff there were also unable to provide any meaningful update or timeline. At this point, I am left completely in the dark regarding the status of my order, which is unacceptable considering the time that has passed. I understand that delays can happen, but a complete lack of communication and accountability is not acceptable. Customers deserve transparency and timely updates. I would strongly urge Lifestyle Home to improve their customer service and communication processes. I am still waiting for clear feedback on my order and a confirmed collection timeline.
Helpful (0)
|Replies (0)LR
Lenique R
1 reviews | Active since Jan 2020
18 Mar 2026, 12:15
Poor Communication & No Update on Order – Extremely Frustrating Experience
I placed an order for two couches with Lifestyle Home at the beginning of January, and the experience since then has been extremely disappointing. After placing the order, communication has been almost non-existent. I have reached out multiple times to request an update on the progress of my order, but my messages have largely been ignored. On one occasion, I received a response saying they would get back to me with feedback, I never heard from them again. Out of frustration, we even went to their warehouse in person, hoping to get clarity, but unfortunately, the staff there were also unable to provide any meaningful update or timeline. At this point, I am left completely in the dark regarding the status of my order, which is unacceptable considering the time that has passed. I understand that delays can happen, but a complete lack of communication and accountability is not acceptable. Customers deserve transparency and timely updates. I would strongly urge Lifestyle Home to improve their customer service and communication processes. I am still waiting for clear feedback on my order and a confirmed collection timeline.
0
Replies (0)BM
Benvolio M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:01
Wow , Good improvement
Very impressed with Lifestyle new system. Second time going back to them. Was not impressed first time. Much better experience with their new systems and teams. Even the item arrived and looks great. Well done!
Helpful (0)
|Replies (0)BM
Benvolio M
1 reviews | Active since Jan 2020
17 Mar 2026, 15:01
Wow , Good improvement
Very impressed with Lifestyle new system. Second time going back to them. Was not impressed first time. Much better experience with their new systems and teams. Even the item arrived and looks great. Well done!
0
Replies (0)FR
NC
RT
TM
Thalitha M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:03
Bought a new sofa
Purchased a Katherine couch black leather. Very happy with process
Helpful (0)
|Replies (0)TM
Thalitha M
1 reviews | Active since Jan 2020
16 Mar 2026, 13:03
Bought a new sofa
Purchased a Katherine couch black leather. Very happy with process
0
Replies (0)ST