They dont deliver

I have ordered polo bedding in October and still have not received it. Linen and lifestyle has being sending me from pillar to post telling me that they have not yet received the material as its from overseas, yet when they advertise their products it is as if they have them in store. I requested for refund now im being told they are processing it. I will not recommend linen and lifestyle because they are full of stories.. O want my refund