LA
Lift airline
Unclaimed Business
LA
Lift airline
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lift airline
Lift airline has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Lift airline across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Cheryl S
1 reviews | Active since Jan 2020
15 Nov 2025, 19:47
Lift fails to ' Lift Off' on time, yet again, delayed by at least 6 hours
We were supposed to leave King Shaka for Capetown at 16h30 today but the flight was delayed, first to 20h30, then to 21h20 and now to 22h30, with absolutely no reason given to anyone. No Lift Representative even came to explain what the problem is and what's caused the delay....just the odd whatsapp update apologizing for the inconvenience. A 6 hour delay...assuming it's not delayed again, is more than an inconvenience. No genuine apology, no meal voucher, no hotel voucher, sweet nothing. The first time I flew with Lift, they also failed to 'Lift off ' on time , so this will be the absolute last time I book a flight with Lift Airline. It's a disgrace that you treat your passengers like thus. There are babies, young children and pensioners like myself, some of us needing to travel on to other destinations, which we can't do if we arrive in Capetown well after midnight.
Helpful (0)
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Cheryl S
1 reviews | Active since Jan 2020
15 Nov 2025, 19:47
Lift fails to ' Lift Off' on time, yet again, delayed by at least 6 hours
We were supposed to leave King Shaka for Capetown at 16h30 today but the flight was delayed, first to 20h30, then to 21h20 and now to 22h30, with absolutely no reason given to anyone. No Lift Representative even came to explain what the problem is and what's caused the delay....just the odd whatsapp update apologizing for the inconvenience. A 6 hour delay...assuming it's not delayed again, is more than an inconvenience. No genuine apology, no meal voucher, no hotel voucher, sweet nothing. The first time I flew with Lift, they also failed to 'Lift off ' on time , so this will be the absolute last time I book a flight with Lift Airline. It's a disgrace that you treat your passengers like thus. There are babies, young children and pensioners like myself, some of us needing to travel on to other destinations, which we can't do if we arrive in Capetown well after midnight.
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Replies (0)MT
Michelle T
1 reviews | Active since Jan 2020
31 Oct 2025, 09:05
Shocking customer service
Shocking customer service, they incorrectly take charges off your credit but refuse to issue a credit bavk to the card, only a credit on Lift Wallet which is useless as this is the first and will be the last time flying with this airline. Staff are rude and unhelpful.
Helpful (0)
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Michelle T
1 reviews | Active since Jan 2020
31 Oct 2025, 09:05
Shocking customer service
Shocking customer service, they incorrectly take charges off your credit but refuse to issue a credit bavk to the card, only a credit on Lift Wallet which is useless as this is the first and will be the last time flying with this airline. Staff are rude and unhelpful.
0
Replies (0)MN
Malusi N
1 reviews | Active since Jan 2020
16 Jun 2025, 06:36
Daylight ******* stay away from Lift airline
Daylight ******* from lift airline on 16 June 2025. They will not allow me to check in 43 minutes before the flights departure, and I had to pay over R2000 to be on the next flights. Total unacceptable does lift airline pay it customers back their flights ticket when they are delayed?
Helpful (0)
|Replies (0)MN
Malusi N
1 reviews | Active since Jan 2020
16 Jun 2025, 06:36
Daylight ******* stay away from Lift airline
Daylight ******* from lift airline on 16 June 2025. They will not allow me to check in 43 minutes before the flights departure, and I had to pay over R2000 to be on the next flights. Total unacceptable does lift airline pay it customers back their flights ticket when they are delayed?
0
Replies (0)PZ
Pieter Z
1 reviews | Active since Jan 2020
6 Mar 2025, 15:54
Complaint Regarding Flight GE154
Dear Lift Airlines, I am writing to formally express my dissatisfaction with the handling of Flight GE154 from Cape Town to Johannesburg. Firstly, the flight was delayed not once but twice—initially by 2 hours and 10 minutes, and then by an additional 40 minutes. The fact that Flight GE134, which was scheduled after our flight, departed before us is deeply puzzling and raises concerns about your scheduling and operational management. Secondly, your lack of a physical customer service phone line is incredibly frustrating. Being restricted to using your automated WhatsApp chat or email creates a poor customer experience, especially during urgent situations like flight delays. When I inquired about a refund, I was told it would be credited to my Lift Wallet. However, I requested that the amount be reimbursed directly to my bank account so I could book an alternative flight with another airline, as Lift Airlines failed to fulfill its basic responsibility of ensuring timely travel. Despite my request, I was informed this process would take 10 to 14 working days—an unreasonably long period for a refund, especially under such circumstances. The delay and poor service have caused me considerable inconvenience. I had to rearrange my travel plans on the other end, incurring additional costs for changes to my pickup arrangements. It is unacceptable that the burden of your mismanagement falls on the customer. A clear explanation of how such scheduling conflicts, as seen with Flight GE134, are allowed to happen. I trust that you will address this matter promptly and restore some level of confidence in your service. Kind regards,
Helpful (0)
|Replies (0)PZ
Pieter Z
1 reviews | Active since Jan 2020
6 Mar 2025, 15:54
Complaint Regarding Flight GE154
Dear Lift Airlines, I am writing to formally express my dissatisfaction with the handling of Flight GE154 from Cape Town to Johannesburg. Firstly, the flight was delayed not once but twice—initially by 2 hours and 10 minutes, and then by an additional 40 minutes. The fact that Flight GE134, which was scheduled after our flight, departed before us is deeply puzzling and raises concerns about your scheduling and operational management. Secondly, your lack of a physical customer service phone line is incredibly frustrating. Being restricted to using your automated WhatsApp chat or email creates a poor customer experience, especially during urgent situations like flight delays. When I inquired about a refund, I was told it would be credited to my Lift Wallet. However, I requested that the amount be reimbursed directly to my bank account so I could book an alternative flight with another airline, as Lift Airlines failed to fulfill its basic responsibility of ensuring timely travel. Despite my request, I was informed this process would take 10 to 14 working days—an unreasonably long period for a refund, especially under such circumstances. The delay and poor service have caused me considerable inconvenience. I had to rearrange my travel plans on the other end, incurring additional costs for changes to my pickup arrangements. It is unacceptable that the burden of your mismanagement falls on the customer. A clear explanation of how such scheduling conflicts, as seen with Flight GE134, are allowed to happen. I trust that you will address this matter promptly and restore some level of confidence in your service. Kind regards,
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Replies (0)CC
Charlotte C
1 reviews | Active since Jan 2020
11 Nov 2024, 09:27
Terrible Lift airline. Going nowhere slowly.
I would give 0 starts if that was an option. Lack of communication, with broken aircrafts. Our flight is delayed and receiving no priority whatsoever. Please do not use this airline, for your own sanity.
Helpful (0)
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Charlotte C
1 reviews | Active since Jan 2020
11 Nov 2024, 09:27
Terrible Lift airline. Going nowhere slowly.
I would give 0 starts if that was an option. Lack of communication, with broken aircrafts. Our flight is delayed and receiving no priority whatsoever. Please do not use this airline, for your own sanity.
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Replies (0)FE
Flippie E
1 reviews | Active since Jan 2020
25 Oct 2024, 11:44
We just love Lift airline
The South African 4x4 and Outdoor Expo was recently held at Ysterplaat Air Force Base in Cape Town. The second largest Air Force Museum of the South African Air Force is Ysterplaat. We at Aviation Central chose to fly with Lift Airlines to Cape Town because they were the Expo's official airline partner. The same aircraft, ZA-GAO, was used for the flights to and from Cape Town with the flight numbers being GE125 and GE134 respectively. A bit more about ZS-GAO: Aircraft Manufacture and Model: Airbus A320-200 (MSN 67)Operated by Global Aviation. In July 1989, the aircraft made its first test flight and is powered by two IAE V2500-A1 engines. Our Flight Crew for the outbound bound flight was... Pilots Capt Des Warden, Chief Pilot for Global Airways FO D van Solms Cabin Crew Senior - Dean Morag Justen Glodys The Return Flight Crew for the outbound bound flight was... Capt Dave Oconner FO Barend Flow Cabin Crew Nicole Shenaaz Wilri Shobana Both flights were smooth and problem-free. We love the semi-formal clothing worn by the crew, it made us feel more at home. All procedures and checks were well executed. The flight crew was very helpful and we noticed this with fellow passengers who needed assistance. The overhead bins were overfull due to the flight being full and the crew handled this well by relocating the bigger bags to the lower luggage compartment. The Flight had 12 Premium seats and the rest was economic/standard seating. With Lift your onboard snacks are included at no additional expense as with other local carriers. We at Aviation Central will fly with LIft Airlines again. The only disadvantage we found with Lift is the limited destinations.
Helpful (0)
|Replies (0)FE
Flippie E
1 reviews | Active since Jan 2020
25 Oct 2024, 11:44
We just love Lift airline
The South African 4x4 and Outdoor Expo was recently held at Ysterplaat Air Force Base in Cape Town. The second largest Air Force Museum of the South African Air Force is Ysterplaat. We at Aviation Central chose to fly with Lift Airlines to Cape Town because they were the Expo's official airline partner. The same aircraft, ZA-GAO, was used for the flights to and from Cape Town with the flight numbers being GE125 and GE134 respectively. A bit more about ZS-GAO: Aircraft Manufacture and Model: Airbus A320-200 (MSN 67)Operated by Global Aviation. In July 1989, the aircraft made its first test flight and is powered by two IAE V2500-A1 engines. Our Flight Crew for the outbound bound flight was... Pilots Capt Des Warden, Chief Pilot for Global Airways FO D van Solms Cabin Crew Senior - Dean Morag Justen Glodys The Return Flight Crew for the outbound bound flight was... Capt Dave Oconner FO Barend Flow Cabin Crew Nicole Shenaaz Wilri Shobana Both flights were smooth and problem-free. We love the semi-formal clothing worn by the crew, it made us feel more at home. All procedures and checks were well executed. The flight crew was very helpful and we noticed this with fellow passengers who needed assistance. The overhead bins were overfull due to the flight being full and the crew handled this well by relocating the bigger bags to the lower luggage compartment. The Flight had 12 Premium seats and the rest was economic/standard seating. With Lift your onboard snacks are included at no additional expense as with other local carriers. We at Aviation Central will fly with LIft Airlines again. The only disadvantage we found with Lift is the limited destinations.
0
Replies (0)MK
JN
Janet N
1 reviews | Active since Jan 2020
25 Jul 2024, 13:09
Amazing service
I would like to thank Lift airline for the amazing 1st time experience with friendly compassionate staff. I also want to say that their prices are amazing and friendly staff. I was returning home from Durban to Johannesburg with a heavy heart after attending my mums ceremony. My mum passed away on the 8th of July, I was very sad and depressed. One of the attendants saw me cry and asked me if I was ok, I told her that I lost both my parents in a space of four months. She was very kind and compassionate towards what i was going through, she gave me a hug as I got off the plane. It was also a very relaxing flight. I was also shocked that they provide free refreshments. Thank you once again Lift Airlines. Thank you for the wonderful experience.
Helpful (0)
|Replies (0)JN
Janet N
1 reviews | Active since Jan 2020
25 Jul 2024, 13:09
Amazing service
I would like to thank Lift airline for the amazing 1st time experience with friendly compassionate staff. I also want to say that their prices are amazing and friendly staff. I was returning home from Durban to Johannesburg with a heavy heart after attending my mums ceremony. My mum passed away on the 8th of July, I was very sad and depressed. One of the attendants saw me cry and asked me if I was ok, I told her that I lost both my parents in a space of four months. She was very kind and compassionate towards what i was going through, she gave me a hug as I got off the plane. It was also a very relaxing flight. I was also shocked that they provide free refreshments. Thank you once again Lift Airlines. Thank you for the wonderful experience.
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Replies (0)