****ming innocent people monies

I had my funds on Lift Airlines ewallet and they told me I can't access my hard earned money not even an update about it,hence I was never given an option to obtained my money they only said it will be saved on ewallet for future dates and now is my future date and they don't want to give me my money(how many people were ****med by Lift Airlines) When I attempted to request for a refund , I was informed that I would not be entitled to a refund and that a voucher would be issued instead. I was not given the option to choose between a refund and a voucher . Hence why I’m shocked that I don’t not have the voucher as it was forced upon me , I was told the money which I supposed to receive would be safe in the ewallet. How do you give me a deadline for my own money , why did the company refuse to refund me back my money that I worked for? Can I please speak to the person in charge because this is highly unacceptable I did not win the voucher I basically forcibly paid for it