Disgusted

I had a payday loan with Lime Loans, for some reason money was taken then again reversed. At the time I noticed and emailed them and even paid them way more than I should even though I did not reverse this amount. I owed them R2000 something and they said I now owe them R5000 something which I then made arrangements with Jessica in their department who is now not responding to my emails when I asked for a paid up letter. I checked my clear score and they have made it as if I never paid them! I sent their department a proof of bank statement with 6 payments on from September 2023 to February 2025 and the incompetence of the agent sending me another email to say she only sees 5 payments. I then had to email her again which I have screenshot the dates and payments which she clearly did not look at properly. I have been emailing these guys for a paid up letter. I am sick of them! I just want this off my name as I have proof of bank statement paying them for 6 months. I want my paid up letter and my name cleared!