Bad service and *****

I was unable to pay my Iime loan back due to personal reasons I was waiting fro December when i get an incentive from work to pay them off I had to change my bank details and Lime just loaded a debi check without me even approving it they debited my new bank account without my consent and broke my budget for the month of November I called the call centre and they were very rude to me like i was a ******** and now they dont want to pay me my money back i will make an arragement with them all i ask is for my money to be refunded so i can feed my family very bad service and ***** due to me not even approving a debi check on my account.