LINEN FACTORY SHOP....DISAPPOINTING

Purchased a pillow for a family elder (R699) along with other home ware to the value of R1700+. Elder looked at the latex pillow and requested a regular hollow fibre pillow. Took the unopened pillow back to the store the very next day and store refuses to accept any refund/exchange. Manageress Hawa/Famida was arrogant,lacked empathy or understanding. Store policies refuse refunds on ANY purchases, which goes against consumer rights. I used to purchase here monthly to the value of R1000 + per visit. Sad to say, this store does not value customer support. After sales is poor with zero customer care. Do not shop here, Take your money where you are valued. I definitely DO NOT recommend this store, or its branch in Clairwood.