Shocking experience with Residence Permit Application

If I could give a ZERO for rating, it would be too high. This "lady", Lara, is the most unprofessional person, with the worst behaviour/attitude, I've ever come across. She's not shy to charge an exorbitant amount for Services Not Rendered as one has to s****-feed her and then still have to repeat the same information already supp**** to her, when she asks for it. She promises an "all inclusive" service, but one gets a nasty shock when arriving at VFS and find out that she did not apply for the item you were promised and then you also/still have to pay VFS extra fees that she promised to be included in her service. When one gives her feedback of your experience, she immediately gets on her high horse and "attacks" you with a reply of " I don't have complaints ever so I suppose there is always 1" and "you have no right to talk to me like this" and that "the customer is not always right" etc etc - this after my VERY civil/polite update/feedback to her, which, somehow, put her in attack mode. All I can say is WOW - paying an agency to make an experience hassle and stress-free and all one gets from the start, is stress!!! (even the VFS Official shook his head when he read what she promised us and didn't deliver. STAY AWAY from Linked Concierge/Linked SA and Lara!!! Can't believe her ship hasn't sunk yet, but then again, it seems like she's deleted all the Negative Reviews on her FB Page and only kept the ones where people sing her praises, instead of learning from her mistakes and politely apologise and not repeat those mistakes. WOW (again) - and not an impressed wow at all.