Horrible service

I had such a horrible experience with Linprop. I have never met an Agency so heartless and me writing this review may mean that I will never get back what’s due to me but I’ve made peace with it.

I terminated my lease agreement a month before the actual expiry date and gave the Agency a full 2 months notice so that they can get another tenant. Instead of the agency marketing the flat on that very same day of the notice, it was marketed on the second month and there were quite a lot of people who came in to view the flat. When I followed up on whether they have found the tenant I was told that they have and the tenant will move in on the very same date I move out. On the day of moving out I was told the potential tenant withdrawn and I am liable to pay for a full month rent.

On the lease agreement it was stated that should I terminate early, I will have to give 20 days notice and in my case it was 2 months. The agreement further states I may have to pay a reasonable cancellation penalty but in my case the reasonable penalty was a whole 100% of my deposit. I tried to reason with the agency in at least paying 20% but they refused to this. Prior to me moving out I had asked someone to come and fix whatever needed to be fixed so that I leave the flat in a good state and I paid quite a lot of money for this. After doing everything by the book and ensuring the flat is in good condition, the agency refused to pay me my deposit. This is inhumane.