1 reviews | Active since Member
From the beginning, I downloaded one of the site and I was enquiring about withdrawals and nowhere during the online customer service chat was i told to deposit. I was informed to reach or make 350. I carried on playing and made more than 350 so I enquired again and if was told the second time the very same thing so I read the terms and conditions and it doesn't state deposit need to be done so i carried on playing. Third time I did what I was told which was make more than 350 and I reached out for assistance but the person I was chatting to was unhelpful so I requested to be put through to a senior but I was refused. When I deposited the money i was told I could withdraw but the system did not allow me because one digit on my bank account was incorrect then I was requested to deposit more money which was r2000 which I did to amend my bank details. After that I was required to deposit another R2500 because they system lowered my credit scores and the agents was arguing with me so I did. However due to multiple transactions the deposit took time and the agent was forcing me to do things like call my bank and cancel the payment, it was 10pm thr agent requested I go yo the bank or get money or borrow money from someone or somewhere. I requested to speak to a manager but instead I was put through to the finance team and the person Mike told me to wait for the money to reflect on the account and promised and guaranteed I won't have further issues and no more money required. Now that I withdraw the fund I am being forced to pay for tax which is not stipulated in the terms and conditions yet I am not business regulated. I am asking for assistance and but the agent is yet again rude and unprofessional. I am forced to pay R5000 which need to be deposited into the gaming site in order for me to receive my funds. I am being told to borrow from people. No contact details for this company.
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