Laundry service unable to keep track of laundry

I've used Lisa's Nice 'n clean laundry in Honeydew Village weekly over the last 2 months and the service has been superb with a quick turn-around time. However, when I collected my laundry from them on Thursday last week (20 June 2019), I was firstly given the wrong laundry (my name was similar to the person's whose laundry I was handed) and then, my laundry could not be located. I was then asked to go through all the clean laundry to locate mine. My folded items were not labelled and the garments on the hangers had somebody else's details on it. I've had a few "not-so-nice experiences" with other laundry's in the area but never before was my laundry un-identifiable. The staff were rude and unhelpful with no apologies offered.