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Anura D
Active since Mar 2013
15
Reviews
0
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Reviews
15 reviews66 months ago
Std Bank upgrade without consent
I received a call from a Standard Bank call centre agent with a request to upgrade my cheque and credit card accounts to which I said that I was not interested. Three weeks later, I received an sms from RAM couriers stating that my upgraded cheque and credit cards will be delivered that week. I called Std bank to query this and was told that my account would be downgraded. A week later, I received another sms from the courier company with the same details. I again called Std bank and this time asked to speak with a manager to query the reason for an upgrade without my consent. According to the manager, the call centre agent "misunderstood" when I said that I wasnt interested. The manager confirmed that he would "personally see to it" that my accounts were downgraded. On Friday, last week my cheque card was declined at PnP and my card was subsequently retained by an ATM. After several calls to Std Bank and speaking with incompetent staff who have absolutely no idea of how this happened, I eventually spoke with a call centre agent who promised to have this sorted out and that my cards would be delivered yesterday. The card was delivered, but it was the upgraded card. Once again, I called the call centre (this was about the 10th call to the Std bank call centre) to find out the reason for this and was told that it was an error, the upgraded card should not have been delivered. So now, I sit and wait, hoping that the correct cards will be delivered sometime soon. Std bank, I am fed up with you and the incompetence, not only with the staff that I've spoken with, but with management as well. I tried my best to mitigate this issue but despite my best attempts, you do not value me as a customer. You chose to inconvenience me. Both my husband and I will be moving all our accounts. You have lost two loyal customers who have banked with you for over 20 years.
56 replies
76 months ago
Impossible to purchase a filter for Hoover vacuum
I purchased a Hoover power 5 pet hc85-p5p-za vacuum cleaner a year ago and the pre filter now needs replacement. When I initially purchased it, I was concerned about the availability of the filters but was assured by the staff at Makro in Strubensvalley that they stocked it and I wouldn't have a problem when the filters needed replacing. Now Makro no longer stocks the filters and I was told that i should contact the Hoover head office who would be able to courier the filters to me. I've spoken with 3 different people and emailed for a quote but have been informed that their systems have been down since the beginning of the year and that they are unable to provide a quote until the system is back up (nobody has any idea when this will be). The result - my vacuum has to be thrown away as it cant be used without a filter. To anybody who is looking to buy a vacuum cleaner, stay away from Hoover - their filters seems impossible to purchase.
0 replies
76 months ago
Unaware of discount
I went into the Cresta branch on 2 Jan to renew my membership for 2020. I had to request the 15% discount that should have been automatically offered to me since I was paying with a standard bank credit card. Freddy's initial reaction was that they don't offer this discount and that I should take it up with standard bank. Upon my insisting that he call head office to clarify the discount I was then offered the discount on my husband's membership but not on mine since I am a spousal dependent. I was told that this was AA policy but nobody was able to show me any documentation to this effect. I didn't renew my membership and have no plans to do so. How many other people have been ripped off in this way by the AA?
183 replies
83 months ago
Laundry service unable to keep track of laundry
I've used Lisa's Nice 'n clean laundry in Honeydew Village weekly over the last 2 months and the service has been superb with a quick turn-around time. However, when I collected my laundry from them on Thursday last week (20 June 2019), I was firstly given the wrong laundry (my name was similar to the person's whose laundry I was handed) and then, my laundry could not be located. I was then asked to go through all the clean laundry to locate mine. My folded items were not labelled and the garments on the hangers had somebody else's details on it. I've had a few "not-so-nice experiences" with other laundry's in the area but never before was my laundry un-identifiable. The staff were rude and unhelpful with no apologies offered.
0 replies
88 months ago
Medicore service at Mangwanani Sibaya
I frequently visit the Mangwanani African Spa at Rivervalley and always have an amazing experience. However, on the 3 Jan 2019, I decided to spoil my Mum and took her for a full day spa at Mangwanani at Sibaya. Upon arrival, we were not greeted or welcomed, as we usually are at the Rivervalley branch, there was barely even a smile. The lady who checked for our names on the list for the day just turned around and walked off - we were not asked to follow her, we just assumed that we should. The hostess's first question was whether we had been there before - does this mean that if we had been there before, then we did not deserve an explanation of how things worked? She then proceeded with a brief explanation of the days activities and didnt bother to explain the sequence of treatments. My drinks order at lunch was taken after I had eaten and the drink arrived halfway through dessert. During my Mum's body exfoliation, her the****** disappeared for 5 minutes with no explanation for her absence. There were insufficient hand the******s during our session and Mum and I waited for 10 minutes whilst 2 the******s were found - the rest of the group had already started their treatments yet we finished at the same time as everybody else. I ordered a drink again whilst sitting at the pool and it took 30 minutes to arrive. We were also not advised that we could order drinks between treatments , only water was provided - this is very different to the Rivervalley branch where you are advised upfront to order whatever drink you would like throughout the day. We were also not offered a Amarula drink and chocolate prior to departure. The sad part about this experience, is that if I had not been to Mangwanani at Rivervalley, I would not have known about the quality and standard usually offered by Mangwanani and would probably have been happy with my experience. However, Mangwanani at Sibaya, you need to step up your service, a full spa day is certainly not cheap and I definitely did not get my money's worth.
105 replies
88 months ago
Delivery of item is over and above Hyperli's responsbility
I ordered a shoe cabinet on the 23 November 2018 on Hyperli.com. Delivery was estimated between 3-5 working days. On the 26 November 2018, I realised that the delivery address autofill incorrectly filled in Durban as the city instead of Johannesburg. I sent an email and Monique replied stating that the order was already on its way to Durban and would have to be re-routed which would delay delivery - I had no problem with this. Two weeks later, still no delivery, I enquired with Monique and she responded stating that she thought that my order had already been delivered. A week later and still no delivery, upon enquiring with Monique, I was told that "we've been liaising and trying to get this sorted with the Couriers and is going over and above what is required" So apparently Hyperli's job is to receive payment and whether or not you receive your order is not their problem. I was then given the courier's details and told to contact them myself. The courier then informed me that they had not received the item from Hyperli and therefore couldnt deliver. After several more phone-calls to Bex couriers delivery was arranged for the 18 Dec 2018 - the delivery was not received. I called again on the 19 December and was promised that the parcel would be delivered on the 19 between 13h00-15h30 - again the parcel was not delivered. I sent an email to Hyperli with this update and no response has been received to date. I called Bex couriers again this morning and was once again told that they have not received the parcel from Hyperli - so what exactly was supposed to have been delivered on the 18 and 19 December. I'm not sure whether the problem lies with Hyperli or Bex couriers, either way, there's no communication, nobody gets back to you and Hyperli doesnt have a call centre which means that if they dont respond to your email, then there's nothing that can be done. This was my first experience with Hyperli and I definitely will not be buying anything from them in future.
0 replies
101 months ago
Pins keep falling off from links in strap
I took my swatch to the Clearwater branch for a strap re-adjustment. The strap was readjusted while I waited. On the following day, 3 pins holding the links together fell off. I took the watch back and was told I could fetch the watch in 3 days. When I went back, the pins were not inserted properly (they were sticking out of their slots in the links) and when I queried this, I was told that there was nothing wrong, the watch was fine as is (confirmed by the store manager) I took the watch home and the pins fell off once again. I called the Swatch head-office, spoke with Michael and was asked to take the watch to the Cresta branch, which I did. When the watch was sent to head-office, the strap was replaced but the face now had a huge scratch on it. I was told that this was the condition of the watch when I dropped it off but there was no proof that this was the case, since I was not given a slip with these details. I refused to take the watch back in that condition and said that I would be back since the manager was unavailable on the day. I was called a few days later and told that the scratch had been sorted out. The strap needed a size re-adjustment which was done in my presence. The pins once again fell off a day later. I once again, had to go back to the Cresta branch and the watch was once again sent back to head-office. Three weeks later, I called to find out what was going on and was told that the watch was back at the branch, however, the fault of the falling pins was mine since this was attributed to wear-and-tear. Let me remind you, that this strap was 5 days old. I called Michael at head-office once again and he only agreed to change the strap (to a completely new design) when I questioned the quality of the "new" strap that Swatch had put on only a few days earlier. I was told that the Cresta branch would change the strap at Swatch's expense. When I got there, I had a choice of only 4 straps, none of which I liked but was forced to choose one, since this saga had already been carrying on for about 2 months. The new strap size had to be re-adjusted and in confirmation of the pathetic service received from Swatch, I now have a watch with 5 links on one side of the watch face and 3 on the other. I guess that this last fault lies with me - I should be supervising the staff who work at Swatch and making sure that they actually do their jobs, after all, I am not a valued customer.
0 replies
113 months ago
Domestic worker incompetence
<p>I used a domestic worker from Dial A Maid on the 17 Dec 2016 and besides not bothering to do the work properly, she used my cellphone charger without asking if she could and used my bath brushes to scrub my shower, Upon sending several emails to Juliana who apologised and promised to get back to me (which she never did), I had to call to find out that they cannot refund me for the brushes that I had to replace since I discarded them. Juliana was rude, kept interuptting me whilst I was speaking and shouted at me that "it was my problem" and there was nothing that they could do since this was their policy (why was I not informed of this in Juliana's initial response to me?). I am absolutely disgusted at the service received from Dial A Maid and will certainly not be using them again.</p> <p> </p>
0 replies
121 months ago
Pathetic customer service
<p>I ordered a takeaway from Grill and Battered on Sa****ay evening - the order was placed at 17H00 and was told that the food would be delivered in 25 mins. At 18H00, the food still had not arrived, so I called to enquire and was told that the driver came to my house and that there was no-one there - my husband and I did not leave our house on Sa****ay. Anyway, Lawrence (who took our order initially) promised that they would redeliver. At 18H40, still no food. We called back and were told that the driver was on his way. At 18H50, we called to cancel and on our way out to get food from an alternate restaurant, the driver arrived and asked us where out unit number was. So my question is, if he didn't know where we lived in the first place, how did he know that there no-one at home? Anyway, since we were terrible hungry at this stage, we decided to take the food. The driver (Godknows) refused to answer any questions about where he went to earlier, was extremely rude and then to top it off, didn't have an invoice and had no idea how much we owed him. So we asked if the order was free and his response was "its up to you." He didnt even have a cellphone to contact the shop for a total, we had to call and find out. The whole experience was such a waste of time and money. I am a frequent customer at the store, their food is good, but after this experience, I will certainly not return. Utterly disgusted with the service received.</p>
0 replies
124 months ago
Unprofessional service from consultant
Had my eyebrows waxed at Sorbet at Clearwater Mall on Sunday (24/01/16). My consultant Tshepo was so rough with removal of the wax that she pulled off the top layer of my skin with the hair leaving me bleeding. She also managed to get wax all over my hair and to top it all off, my left eyebrow is thinner than the left. When I asked her about the eyebrows being uneven, her response was \they weren't right to start off with."Well Tshepo"
75 replies
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4 Star
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3 Star
0 (0%)
2 Star
6 (40%)
1 Star
9 (60%)