Grilled & Battered

Pathetic customer service

<p>I ordered a takeaway from Grill and Battered on Sa****ay evening - the order was placed at 17H00 and was told that the food would be delivered in 25 mins. At 18H00, the food still had not arrived, so I called to enquire and was told that the driver came to my house and that there was no-one there - my husband and I did not leave our house on Sa****ay. Anyway, Lawrence (who took our order initially) promised that they would redeliver. At 18H40, still no food. We called back and were told that the driver was on his way. At 18H50, we called to cancel and on our way out to get food from an alternate restaurant, the driver arrived and asked us where out unit number was. So my question is, if he didn't know where we lived in the first place, how did he know that there no-one at home? Anyway, since we were terrible hungry at this stage, we decided to take the food. The driver (Godknows) refused to answer any questions about where he went to earlier, was extremely rude and then to top it off, didn't have an invoice and had no idea how much we owed him. So we asked if the order was free and his response was "its up to you." He didnt even have a cellphone to contact the shop for a total, we had to call and find out. The whole experience was such a waste of time and money. I am a frequent customer at the store, their food is good, but after this experience, I will certainly not return. Utterly disgusted with the service received.</p>