Mangwanani Private African Day Spa
Claimed Business
Mangwanani Private African Day Spa
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Wellness & Beauty
1687 hours 27 minutesAverage Time To Reply
50 NPSRecommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 1991 hours 36 min to reply
TrustIndex
0
Score
Ranking
#7
in Wellness & Beauty
Avg Reply
1687 hours 27 minutes
NPS Score
50
Recommended: Very Likely
Replied to 83% of negative reviews
Typically takes less than 1991 hours 36 min to reply
Review Distribution
2|8 Reviews
May '25 - Apr '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKG
Kumeshnie G
1 reviews | Active since Jan 2020
19 Feb 2026, 17:43
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
Helpful (0)
|Replies (0)KG
Kumeshnie G
1 reviews | Active since Jan 2020
19 Feb 2026, 17:43
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
0
Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
17 Dec 2025, 14:07
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
Helpful (0)
|Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
17 Dec 2025, 14:07
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
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Replies (0)KO
Keshia O
1 reviews | Active since Jan 2020
13 Dec 2025, 07:45
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue
Helpful (0)
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Keshia O
1 reviews | Active since Jan 2020
13 Dec 2025, 07:45
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue
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Replies (0)LH
Lisa H
1 reviews | Active since Jan 2020
9 Oct 2025, 12:06
Unbelievable cheak
I have being trying to speak to a manager since yesterday. The customer service is absolutely **********. I booked for 9 people for the pivot branch, paid and now get told the branch has moved to Fourways Mall!!!!!! Unbelievable I don't want to go to a mall for a tranquil spa day really and then can't get hold of a manager to refund me. Unacceptable
Helpful (0)
|Replies (0)LH
Lisa H
1 reviews | Active since Jan 2020
9 Oct 2025, 12:06
Unbelievable cheak
I have being trying to speak to a manager since yesterday. The customer service is absolutely **********. I booked for 9 people for the pivot branch, paid and now get told the branch has moved to Fourways Mall!!!!!! Unbelievable I don't want to go to a mall for a tranquil spa day really and then can't get hold of a manager to refund me. Unacceptable
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Replies (0)LB
Leandrie B
1 reviews | Active since Jan 2020
15 Sept 2025, 08:28
Dont go to this spa
I had an absolute horrific and traumatising experience and therefor can not give a good rating. I was at the Spa Sunday 14 September 2025 for a much needed relaxing pedicure with my 70 year old Mother. The Spa is beautiful and gave a very strong impression of a tranquil environment, which is why we picked this one. Unfortunately, staff was throwing a blind eye at customers blatently disturbing the peaceful environment being loud and on the phone. When my mother questioned this, staff and management and or supervisors continued to ignore her being verbally attacked by these clients who then proceeded to stand up and threaten me with a physical fight. No intervention or security was offered. This happened to be the most unprofessional and unrealistic experience at this Spa as advertised. I can only hope that the trauma it left my Mother and I with, will be soon forgotton and that no other clients will have the same experience.
Helpful (0)
|Replies (0)LB
Leandrie B
1 reviews | Active since Jan 2020
15 Sept 2025, 08:28
Dont go to this spa
I had an absolute horrific and traumatising experience and therefor can not give a good rating. I was at the Spa Sunday 14 September 2025 for a much needed relaxing pedicure with my 70 year old Mother. The Spa is beautiful and gave a very strong impression of a tranquil environment, which is why we picked this one. Unfortunately, staff was throwing a blind eye at customers blatently disturbing the peaceful environment being loud and on the phone. When my mother questioned this, staff and management and or supervisors continued to ignore her being verbally attacked by these clients who then proceeded to stand up and threaten me with a physical fight. No intervention or security was offered. This happened to be the most unprofessional and unrealistic experience at this Spa as advertised. I can only hope that the trauma it left my Mother and I with, will be soon forgotton and that no other clients will have the same experience.
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Replies (0)AP
Anusha P
1 reviews | Active since Jan 2020
2 Sept 2025, 06:02
A circus at the Monte casino Mangwanani
We booked the Pivot hotel for 5 ppl a full day. I was so disappointed with the poor service we received - It seem as if we were in a circus - it was so nosy - the food was cold and poor quality. Lockers didn't work - gowns they didnt have size and when we asked - it was like we asking too much. The ladies kept asking us for a tip - extremely unprofessional. For the amount spent - was very disappointment- never again
Helpful (0)
|Replies (0)AP
Anusha P
1 reviews | Active since Jan 2020
2 Sept 2025, 06:02
A circus at the Monte casino Mangwanani
We booked the Pivot hotel for 5 ppl a full day. I was so disappointed with the poor service we received - It seem as if we were in a circus - it was so nosy - the food was cold and poor quality. Lockers didn't work - gowns they didnt have size and when we asked - it was like we asking too much. The ladies kept asking us for a tip - extremely unprofessional. For the amount spent - was very disappointment- never again
0
Replies (0)SM
Shanaaz M
1 reviews | Active since Jan 2020
17 Jun 2025, 19:50
Unavailable and poor booking service
Booking made and payment went through immediately. Same day received a message booking cancelled. Called all numbers on site which indicate spa is open until 23h30. All numbers indicate spa closes at 18h00. Clear misrepresentation of availability and bookings
Helpful (0)
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Shanaaz M
1 reviews | Active since Jan 2020
17 Jun 2025, 19:50
Unavailable and poor booking service
Booking made and payment went through immediately. Same day received a message booking cancelled. Called all numbers on site which indicate spa is open until 23h30. All numbers indicate spa closes at 18h00. Clear misrepresentation of availability and bookings
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Replies (0)J.
Jonty ..
1 reviews | Active since Jan 2020
17 Apr 2025, 07:15
Poor client service / lack of price alignment on specials.!!!!!! -
Price Mis-Alignement. I am bitterly dissapointed at the lack of caring or interest for your clients. You do not align your pricing specials between the reservations line and the website. I paid for the full day package at River Valley at FULL price only to find out there is a R500 discount / special when you book via the reservations line. There is no care or support to help refund the difference and i think this is DISGUSTING customer service from such a reputable Spa company. I am not asking for a full refund.. just the difference in the special to what i paid online. You should be ashamed of yourself... Dont fall victim to this same "****" pricing... always check and book via the reservations hotline and NOT online.
Helpful (0)
|Replies (0)J.
Jonty ..
1 reviews | Active since Jan 2020
17 Apr 2025, 07:15
Poor client service / lack of price alignment on specials.!!!!!! -
Price Mis-Alignement. I am bitterly dissapointed at the lack of caring or interest for your clients. You do not align your pricing specials between the reservations line and the website. I paid for the full day package at River Valley at FULL price only to find out there is a R500 discount / special when you book via the reservations line. There is no care or support to help refund the difference and i think this is DISGUSTING customer service from such a reputable Spa company. I am not asking for a full refund.. just the difference in the special to what i paid online. You should be ashamed of yourself... Dont fall victim to this same "****" pricing... always check and book via the reservations hotline and NOT online.
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Replies (0)