Mangwanani Private African Day Spa
Claimed Business
|2.5|8 Reviews (last 12 months)|This business does not respond to reviews
Mangwanani Private African Day Spa
Claimed Business
|2.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
2.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTE
Taybah E
1 reviews | Active since Mar 2026
3 Apr 2026, 10:23
Mangwanani is the best!
Mangwanani is by far the best spa I've been to. The treatments are so relaxing and refreshing at the same time. The customer service is amazing! The staff are so kind and friendly. The food is great too.
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Taybah E
1 reviews | Active since Mar 2026
3 Apr 2026, 10:23
Mangwanani is the best!
Mangwanani is by far the best spa I've been to. The treatments are so relaxing and refreshing at the same time. The customer service is amazing! The staff are so kind and friendly. The food is great too.
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khuthadzo N
1 reviews | Active since Mar 2021
31 Mar 2026, 14:51
Disappointing Experience – Skin Reaction & Poor Handling
I visited Mangwanani Spa for a full day massage where shortly after, I developed a skin reaction (irritation and bumps) on my neck. Today is day 5 and its still there even after i app**** cream i got from pharmacy. I escalated the issue, but the response I received was disappointing. The staff member (Cindy) was defensive instead of showing concern or taking accountability. I expected safe products and professional customer care. This experience fell short on both. Now i have to spend additional money on doctor and medication 🤷🏽♀️ I would also like to discuss a refund or compensation for this experience I would appreciate proper accountability and a resolution
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khuthadzo N
1 reviews | Active since Mar 2021
31 Mar 2026, 14:51
Disappointing Experience – Skin Reaction & Poor Handling
I visited Mangwanani Spa for a full day massage where shortly after, I developed a skin reaction (irritation and bumps) on my neck. Today is day 5 and its still there even after i app**** cream i got from pharmacy. I escalated the issue, but the response I received was disappointing. The staff member (Cindy) was defensive instead of showing concern or taking accountability. I expected safe products and professional customer care. This experience fell short on both. Now i have to spend additional money on doctor and medication 🤷🏽♀️ I would also like to discuss a refund or compensation for this experience I would appreciate proper accountability and a resolution
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Replies (0)KG
Kumeshnie G
1 reviews | Active since Feb 2023
19 Feb 2026, 19:43
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
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Kumeshnie G
1 reviews | Active since Feb 2023
19 Feb 2026, 19:43
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
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Replies (0)GR
Grant R
1 reviews | Active since Jan 2012
17 Dec 2025, 16:07
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
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Grant R
1 reviews | Active since Jan 2012
17 Dec 2025, 16:07
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
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Replies (1)KO
Keshia O
1 reviews | Active since Jan 2024
13 Dec 2025, 09:45
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue
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Keshia O
1 reviews | Active since Jan 2024
13 Dec 2025, 09:45
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue
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Replies (0)LH
Lisa H
1 reviews | Active since Aug 2019
9 Oct 2025, 14:06
Unbelievable cheak
I have being trying to speak to a manager since yesterday. The customer service is absolutely **********. I booked for 9 people for the pivot branch, paid and now get told the branch has moved to Fourways Mall!!!!!! Unbelievable I don't want to go to a mall for a tranquil spa day really and then can't get hold of a manager to refund me. Unacceptable
Helpful (0)
|Replies (1)LH
Lisa H
1 reviews | Active since Aug 2019
9 Oct 2025, 14:06
Unbelievable cheak
I have being trying to speak to a manager since yesterday. The customer service is absolutely **********. I booked for 9 people for the pivot branch, paid and now get told the branch has moved to Fourways Mall!!!!!! Unbelievable I don't want to go to a mall for a tranquil spa day really and then can't get hold of a manager to refund me. Unacceptable
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Replies (1)LB
Leandrie B
1 reviews | Active since Sept 2025
15 Sept 2025, 10:28
Dont go to this spa
I had an absolute horrific and traumatising experience and therefor can not give a good rating. I was at the Spa Sunday 14 September 2025 for a much needed relaxing pedicure with my 70 year old Mother. The Spa is beautiful and gave a very strong impression of a tranquil environment, which is why we picked this one. Unfortunately, staff was throwing a blind eye at customers blatently disturbing the peaceful environment being loud and on the phone. When my mother questioned this, staff and management and or supervisors continued to ignore her being verbally attacked by these clients who then proceeded to stand up and threaten me with a physical fight. No intervention or security was offered. This happened to be the most unprofessional and unrealistic experience at this Spa as advertised. I can only hope that the trauma it left my Mother and I with, will be soon forgotton and that no other clients will have the same experience.
Helpful (0)
|Replies (1)LB
Leandrie B
1 reviews | Active since Sept 2025
15 Sept 2025, 10:28
Dont go to this spa
I had an absolute horrific and traumatising experience and therefor can not give a good rating. I was at the Spa Sunday 14 September 2025 for a much needed relaxing pedicure with my 70 year old Mother. The Spa is beautiful and gave a very strong impression of a tranquil environment, which is why we picked this one. Unfortunately, staff was throwing a blind eye at customers blatently disturbing the peaceful environment being loud and on the phone. When my mother questioned this, staff and management and or supervisors continued to ignore her being verbally attacked by these clients who then proceeded to stand up and threaten me with a physical fight. No intervention or security was offered. This happened to be the most unprofessional and unrealistic experience at this Spa as advertised. I can only hope that the trauma it left my Mother and I with, will be soon forgotton and that no other clients will have the same experience.
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Replies (1)AP
Anusha P
1 reviews | Active since Jun 2012
2 Sept 2025, 08:02
A circus at the Monte casino Mangwanani
We booked the Pivot hotel for 5 ppl a full day. I was so disappointed with the poor service we received - It seem as if we were in a circus - it was so nosy - the food was cold and poor quality. Lockers didn't work - gowns they didnt have size and when we asked - it was like we asking too much. The ladies kept asking us for a tip - extremely unprofessional. For the amount spent - was very disappointment- never again
Helpful (0)
|Replies (1)AP
Anusha P
1 reviews | Active since Jun 2012
2 Sept 2025, 08:02
A circus at the Monte casino Mangwanani
We booked the Pivot hotel for 5 ppl a full day. I was so disappointed with the poor service we received - It seem as if we were in a circus - it was so nosy - the food was cold and poor quality. Lockers didn't work - gowns they didnt have size and when we asked - it was like we asking too much. The ladies kept asking us for a tip - extremely unprofessional. For the amount spent - was very disappointment- never again
0
Replies (1)